Applications Analyst

Farnborough Airport Limited (FAL) is the owner and operator of Farnborough Airport (FAB), Europe’s leading business aviation airport and the birthplace of British aviation. FAB handles approximately a third of London’s business aviation traffic, making it the largest business aviation airport in the UK. FAL owns and operates both the airport and the Fixed Base Operator (FBO) facilities at FAB, making its integrated operations unique to the market. FAB has some of the most advanced and iconic airport infrastructure in the world, specifically tailored to delivering a first-class customer experience for its users. Over the years, FAB has been consistently recognised as the best FBO in Europe.

FAB operates alongside the Aviator Hampshire Hotel, a luxury hotel located on the perimeter of the airport and one of the best hotels in the UK. Both companies are jointly owned by the Farnborough Airport Company Limited (FACL), a company 100% owned by Macquarie Asset Management (MAM) through one of its long-term European infrastructure funds. MAM is one of the largest infrastructure investors in the world and has an extensive track record in airport investment and ownership. From a leadership and business perspective, FAB and the Aviator Hampshire Hotel are managed together as a Group.

Farnborough Airport Limited is an equal opportunities employer, promoting diversity and inclusion throughout the organisation.

What we are looking for

We're looking for an Applications Analyst to join our technology team at Farnborough Airport, Europe's leading business aviation airport. This is an exciting opportunity for someone with experience in Service Desk, Application Support, Systems Administration, Software Testing, QA or IT Projects who wants to build a specialist career supporting and improving business-critical applications.

Working closely with the Applications Manager, you'll help support a diverse portfolio of systems used across the Airport, Aviator Hotel and wider Group businesses. You'll gain exposure to application administration, software projects, testing, supplier management, reporting and continuous improvement initiatives.

About the role

Key responsibilities include

• Supporting and maintaining business applications across the Airport and Group.
• Administering users, permissions and system configuration.
• Investigating and resolving complex application issues.
• Working with software suppliers to manage incidents, upgrades and enhancements.
• Supporting software implementations, upgrades and digital improvement projects.
• Assisting with testing, user acceptance activities and release management.
• Helping stakeholders access and utilise application data and reporting.
• Identifying opportunities to improve processes, systems and user experience.
• Consistently demonstrate and encourage others to adhere to the company values of Proud, Passionate, Ambition and Together.
• Contribute to the Company’s aspiration of becoming an Employer of Choice and Responsibility in the local area by actively participating in our volunteering opportunities where possible.
• Demonstrate engagement with and adherence to the Company’s policies, procedures, guidelines, wellbeing initiatives and reporting channels to ensure all work is carried out safely and to the highest standards, including but not limited to:
• Health & Safety, Occupational Health & Safety, Compliance and Environmental standards / legislation.
• Aerodrome license and CAA standards.
• Appropriate Workplace Behaviour, UK Modern Slavery and General Data Protection & Retention (GDPR) Policies.
• Support the team with adhoc activities/tasks as reasonably requested.

About You

• Evidence of Right to Work in the UK.
• Full 5-year employment/educational history required (with no unaccounted-for gaps).
• Able to obtain a clear Criminal Record Check (CRC) certificate and a Counter Terrorist Check (CTC) certificate to the required security clearance level for this role.
• Hold a full valid UK Driving License or equivalent.

Experience in:

• Service Desk, Application Support, Systems Administration, Software Testing, QA or a similar IT role.
• Troubleshooting software and application issues.
• Managing users, permissions and system access.
• Working with business stakeholders and third-party suppliers.
• Supporting business systems in a live operational environment.
• Experience of airport, aviation or hotel systems.
• Exposure to Power BI or reporting tools.
• Experience supporting software implementations or business system projects.

What we can offer you

• Discretionary annual bonus.
• 25 days holiday per annum (pro-rata), plus statutory public holidays.
• Workplace pension scheme with enhanced employer contributions.
• Enhanced Company Maternity and Paternity Pay.
• Life assurance.
• Access to medical plan including a range of private treatments (after probation period).
• Health & Wellbeing app with access to discounts.
• Electric vehicle scheme (after 9 months of employment).
• Annual complimentary bike maintenance.
• Free onsite parking.
• Cycle to work scheme.
• Access to an Employee Assistance programme and helpline.
• Discount on accommodation, food and beverages at affiliated hotel.
• Discount on food/beverage at affiliated pub.
• You’ll also get all kinds of other great perks, like social events and special employee offers.

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