Credit Controller

Credit & Collections Specialist

Location: UK - Home Based
Office Options: Winsford or Birmingham (Lifford)
Salary: £39,000 - £43,000 per annum
Holiday: 25 days
Pension: 3% employer contribution
Bonus: No bonus
Hours: Monday to Friday, 8:30am - 5:30pm

The Role

We are recruiting on behalf of our client for an experienced Credit & Collections Specialist to join their finance team.

This is a key role within the Accounts Receivable and Order-to-Cash function, responsible for managing customer accounts, collecting outstanding debt, assessing credit risk and supporting improvements in cash flow and working capital.

The role is UK-based and primarily home working, with the option to work from the Winsford or Birmingham (Lifford) office for those who prefer an office environment.

Key Responsibilities

• Manage assigned Accounts Receivable ledgers and ensure balances are accurate and up to date.
• Proactively manage overdue debt and conduct regular customer collection calls.
• Investigate and resolve account discrepancies and customer disputes.
• Reconcile customer accounts and unallocated cash.
• Assess customer creditworthiness and establish, review and update credit limits.
• Review new customer credit applications and make appropriate recommendations.
• Monitor customer payment performance and financial risk.
• Prepare monthly ledger and Accounts Receivable analysis.
• Monitor key measures including DSO, overdue debt and current balances.
• Work closely with commercial teams and senior stakeholders on customer accounts, credit exposure and payment terms.
• Negotiate payment terms where appropriate.
• Manage customer orders placed on credit hold or credit referral.
• Provide support for internal and external audits.
• Maintain an awareness of relevant bankruptcy and insolvency requirements.
• Identify and implement opportunities to improve credit and collections processes and cash flow.

About You

We're looking for an experienced Credit Control or Accounts Receivable professional with:

• 5+ years' experience in Credit Control, Accounts Receivable or a related finance environment.
• Strong knowledge of the Order-to-Cash process .
• Experience managing and collecting large commercial customer accounts .
• Experience in credit assessment and customer risk management.
• Strong reconciliation, analytical and problem-solving skills.
• Excellent communication and negotiation abilities.
• Strong attention to detail and organisational skills.
• A proactive and persistent approach to collections.
• The ability to manage multiple priorities and work independently.
• Strong Microsoft Excel and general IT skills.
• Experience with Oracle or another ERP system would be advantageous.

You should be confident communicating with customers and internal stakeholders at all levels and comfortable taking ownership of your ledger and collection activity.

What's on Offer

• £39,000 - £43,000 salary
• 25 days' annual leave
• 3% employer pension contribution
• Home-based working
• Option to work from Winsford or Birmingham (Lifford)
• Opportunity to join an established finance function in a role with genuine responsibility for customer relationships, cash collection and working capital performance.

If you're an experienced Credit & Collections professional looking for a home-based opportunity with flexibility around office working, we'd be keen to hear from you.

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