(Bank) Front of House Receptionist - Outpatients

About the Role

(Bank) Front of House Receptionist – Outpatients Brighton Hospital | Admin | Ad-Hoc | Bank £13.10 per hour

This is a flexible bank position providing cover across the following shifts: 8:00am – 4:00pm, 4:00pm – 8:00pm, Some Saturdays.

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

Responsibilities

• Help people feel comfortable when they visit the department
• Use empathy and customer service skills to build positive relationships
• Answer the phone, deal with consultant, medical secretary and patient enquiries, and book appointments
• Take ownership of and monitor a busy email inbox, responding to and actioning enquiries in a timely and professional manner
• Welcome patients in person, directing them to the appropriate waiting area
• Work closely with colleagues to ensure the department runs smoothly
• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions

Benefits

• Holiday in line with the Working Time Directive
• Access to Pension Scheme
• Discounted gym membership at £35.00 a month

About Nuffield Health Brighton Hospital

At Nuffield Health Brighton Hospital, we work with leading medical Consultants to provide first-class treatments and high standards of care for the prevention, diagnosis, and treatment of a wide range of medical and surgical conditions using the latest facilities and technology. We take pride in delivering high standards of patient care to both private patients and the NHS.

Our facilities include 44 purpose built en-suite rooms, three operating theatres and an endoscopy theatre. Other facilities include physiotherapy, health screening, diagnostics and a dental suite.

We are located in Woodingdean, on the east side of Brighton with easy access by rail and road, including free parking.

About Nuffield Health

Nuffield Health, is the UK’s largest healthcare charity. For over 60 years, we’ve been working to make the UK fitter, healthier, happier and stronger. All for the public benefit. We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services.

As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services. Its all part of our mission to give everyone the care they need and to build a healthier nation.

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