Sales Administrator

Sales Administrator

Tewkesbury, Permanent, Full time

Salary £28/30k doe.

Purpose of this role:

Support customer by processing orders, managing customer accounts, and handling office paperwork to keep daily operations running smoothly.

Start-to-finish orders management, pre- and post-order customer service (priority: customer care, satisfaction, and retention).

Supporting with business development activities when time allows

• Order Processing: Entering customer purchase orders, checking pricing, and verifying payment details.
• Generating Quotes: Promptly following a customer enquiry. Liaising with suppliers both internal and external to ensure the best delivery. Following up quotes
• Customer Support: Answering phone or email queries regarding product availability, delivery dates, and after-sales care.
• Record Keeping: Updating CRM system, maintaining accurate sales files, and generating periodic reports.
• Department Coordination: Communicating with despatch, manufacturing and finance teams to ensure on-time shipments and invoicing
• General: Any other duties which the employee may be required to perform by their line manager or MD

• Previous experience of working in a busy engineering sales admin role
• Written and verbal communication skills – clear and precise
• Proficiency in Microsoft Office (especially Excel), strong organization, clear telephone communication, and attention to detail.
• Inter-personal skills and the ability to liaise Ability to work in a team
• Ability to follow instructions
• Ability to manage own workload in a timely manner

• Efficiency of sales admin
• Accuracy in all recorded information
• Feedback from customers

• Timekeeping, attendance
• Communication skills
• Attitude and initiative

On site parking available.

Hours 8.45-4.45 Monday to Thursday and 3.15pm finish on a Friday.

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