Resident Liaison Officer (RLO)

Resident Liaison Officer (RLO)

East London | Planned Maintenance – Kitchens & Bathrooms

Up to £34,000 + £4,800 Car Allowance + Fuel Card

We are recruiting for an experienced Resident Liaison Officer to join a well‑known and highly respected planned maintenance contractor, working on the L&Q contract delivering kitchen and bathroom refurbishments across East London.

This is a scattered properties role, ideal for someone who enjoys working with residents and building positive relationships throughout the refurbishment process.

Key Responsibilities

• Act as the main point of contact for residents throughout the works
• Carry out resident visits, consultations and pre‑start meetings
• Arrange access and coordinate appointments
• Keep residents informed of works, programmes and timescales
• Manage resident queries, concerns and complaints professionally
• Liaise with site teams, management and the client
• Maintain accurate records of resident communications
• Identify and support vulnerable residents
• Help ensure works are delivered with minimal disruption and high customer satisfaction

About You

• Previous RLO experience, ideally within planned maintenance, social housing or refurbishment
• Experience working on kitchen and bathroom programmes is desirable
• Excellent communication and customer service skills
• Confident dealing with residents and challenging situations
• Highly organised and able to manage multiple properties
• Full UK driving licence

Package

• Up to £34,000 salary
• £4,800 car allowance
• Fuel card
• Long‑term opportunity with an established planned maintenance contractor
• East London patch

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