Membership Consultant & Front of House

PART-TIME FRONT OF HOUSE & MEMBERSHIP CONSULTANT

Join the team at Jetts Fitness Hammersmith

Are you friendly, confident and passionate about people, fitness and delivering an outstanding customer experience?

We’re looking for a Front of House & Membership Consultant to join the team at Jetts Fitness Hammersmith . You’ll be the welcoming face of the club, helping members and guests from the moment they walk through the door, while supporting membership sales, social media and the day-to-day running of the club.

The Details

Location: Jetts Fitness Hammersmith

Hours: Two evenings and 1 weekend morning, dependent on business needs

Start Date: Oct-Nov 2026

About the Role

This is a varied, people-focused role that combines customer service, membership sales, fitness and social media .

You’ll be responsible for creating a welcoming environment, building relationships with prospective and existing members, supporting membership growth and helping keep the club looking and running at its best.

What You’ll Be Doing

• Welcome members and visitors warmly and professionally, ensuring the front of house is always covered.
• Handle member and visitor enquiries in person and over the phone, delivering excellent customer service.
• Review daily leads, trials and appointments through the CRM and consistently follow up prospective members.
• Conduct club tours, confidently explain membership options and support new sign-ups.
• Convert walk-in enquiries and ensure every prospective member receives a great experience.
• Accurately use the membership system to process memberships and manage customer information.
• Take ownership of the club’s social media content calendar, creating engaging content that showcases the community, culture and results at Jetts Hammersmith.
• Monitor social media comments and messages and respond in line with the Jetts brand tone.
• Keep reception, the gym floor and changing areas clean, tidy and presentable.
• Report maintenance and safety issues promptly.
• Work closely with the management team, support colleagues during busy periods and step in across the club when needed.

About You

You’ll be someone who is:

• Friendly, confident and professional , with excellent communication skills.
• Reliable, punctual and organised , with strong attention to detail.
• Comfortable speaking with prospective members and supporting sales conversations.
• Creative and confident with social media, with an eye for creating engaging content.
• Comfortable using computer systems; CRM or POS experience is an advantage.
• Positive, proactive and keen to learn, develop and contribute to a team.
• Interested in fitness, sales or customer service, with a genuine commitment to putting members first.

What We Offer

• Free gym membership
• Ongoing training and development
• Opportunities to progress into senior sales or management roles
• A friendly, team-focused club environment where everyone plays their part

Ready to Join Us?

If you’re enthusiastic, people-focused and ready to make a real difference to the member experience, we’d love to hear from you.

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