A busy and growing customer contact centre in the East Midlands is looking for an IT & Business Support Assistant to help keep both technology and administration processes running smoothly.
This is a varied role that combines technology support with business administration, making it ideal for someone who enjoys helping people, staying organised, and solving practical problems.
What You'll Be Doing
Supporting Technology
Setting up user accounts and passwords.
Assisting colleagues with basic IT queries.
Helping troubleshoot laptops, headsets, and office equipment.
Supporting Microsoft 365 applications.
Logging and tracking technical issues.
Supporting Operations
Updating internal databases and records.
Producing reports and spreadsheets.
Processing documentation and customer information.
Assisting with onboarding and staff administration tasks.
Supporting managers with day-to-day operational activities.
Working with People
Communicating with employees across different departments.
Providing excellent internal customer service.
Helping colleagues utilise systems and software effectively.
Why Join?
This position provides a blend of:
IT Support
Office Administration
Customer Service
Business Operations
Digital Systems
You'll gain exposure to multiple business functions, making it an excellent foundation for a long-term career.
We'd Love to Hear From You If You
Enjoy helping people.
Have strong organisational skills.
Are comfortable using computers and digital systems.
Want a varied role rather than doing the same task every day.
Are looking to develop professional skills in a supportive environment.
Have a positive attitude and willingness to learn.
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