Training & Development: Continuous manufacturer customer management & front-of-house career progression pathways
Workload: Customer check-ins, generating repair estimates, liaising with workshop technicians, upselling vehicle health check recommendations, and delivering end-to-end customer satisfaction
About Us
We are a premier, family-oriented automotive group with established dealership hubs in Kent. Known for modern customer facilities, a collaborative team culture, and high staff retention, we deliver honest, transparent service without corporate micro-management.
Role Overview
Seeking an enthusiastic Customer Service Advisor / Service Writer to act as the primary link between our customers and workshop team. You will handle incoming service bookings, explain vehicle health checks clearly, prepare repair quotes, and ensure every driver leaves with a positive 5-star experience.
Requirements
Previous experience as a Service Advisor, Service Writer, or Automotive Customer Service Specialist.
Strong communication skills with an approachable, customer-first mindset.
Confidence using workshop management DMS software and computer systems.
Full UK driving licence.
Location & Commute
Base: Tunbridge Wells Area (Free secure on-site parking)
Road Links: Directly served by the A21 and A26 corridors, offering fast links to the M25 and surrounding region.
Public Transport: Accessible via main rail lines and local bus connections.
Commutable From: Tonbridge, Sevenoaks, Crowborough, Paddock Wood, Maidstone, and Royal Tunbridge Wells.
We use essential cookies to make this site work. With your permission we would also like to use the optional cookies below. Nothing optional is set until you choose, and you can change your mind at any time from "Cookie settings" at the bottom of every page. Cookie policy.
Essential — keep the site working and secure, and remember the choice you make here. Always on.