Night Supervisor

The Post

The Night Supervisor is responsible for supporting the Night Manager in leading and managing the University's overnight operations, ensuring a safe, secure and welcoming environment across the campus and residential estate for staff, students and members of the public. The role has direct supervisory responsibility for Security Officers and provides operational leadership and coordination across overnight accommodation, residence life, cleaning and campus support services.

The post operates on a rota basis covering 12-hour shifts between 6.00pm and 6.00am, three shifts per week. Attendance at daytime training events, University events and operational planning activities will occasionally be required.

Acting as a senior operational presence during the night, the postholder exercises independent judgement in responding to incidents, managing operational priorities, allocating resources and maintaining service continuity when daytime management teams are unavailable.

The role works collaboratively with Accommodation Operations Assistants, Cleaning Services colleagues, Student Services, Estates, external contractors and emergency services to ensure the effective delivery of overnight services. Whilst the role provides operational direction and coordination across multiple service areas, line management responsibility for Accommodation Operations Assistants and other support teams remains with their respective managers.

This role requires a proactive and highly visible presence across campus, with responsibility for incident management, in-the-moment student welfare engagement and signposting, coordination of emergency services, operational decision-making and maintaining service standards throughout overnight operations.

Description of Duties

Leadership and Management

• Support the Night Manager in leading and managing the University's overnight operation across the campus and residential estate
• Provide direct supervision, performance management, recruitment, induction, training and development support for Security Officers, ensuring service standards and operational objectives are achieved
• Deliver shift briefings, operational updates and post-incident debriefs, promoting a culture of professionalism, accountability, customer service and continuous improvement
• Monitor team performance, ensuring overnight teams understand and deliver expected standards of safety, security, customer service and operational effectiveness

Operational Management

• Act as the senior operational lead for overnight campus activities in the absence of the Night Manager
• Coordinate overnight operations involving Security, Accommodation Operations Assistants (AOAs), Cleaning Services and other support teams, ensuring a joined-up approach to service delivery
• Act as the primary operational link between Security, Accommodation Services, Cleaning Services and on-call accommodation managers
• Deploy resources effectively to meet operational priorities, business requirements and service demands across campus and the residential estate
• Oversee the safe and effective operation of accommodation, campus facilities and public spaces during the night
• Maintain a visible operational presence through inspections, patrols and stakeholder engagement, identifying operational risks and implementing appropriate mitigation measures
• Support operational planning and delivery for student arrivals, departures, commercial operations, graduations, open days and other key University events

Incident, Welfare and Emergency Response

• Lead the operational response to overnight incidents including security matters, student conduct issues, first aid, welfare concerns, accommodation emergencies and business continuity events
• Coordinate responses involving Accommodation Services, Estates, Student Services, University management and external emergency services, exercising independent judgement when making operational decisions
• Support safeguarding and welfare interventions involving vulnerable students and campus users
• Ensure incidents, accidents, complaints, near misses and emergencies are effectively managed, accurately documented, investigated where required and escalated appropriately
• Provide detailed handovers, reports and recommendations following significant incidents or operational issues

Service Delivery and Continuous Improvement

• Monitor overnight service standards, addressing areas of concern and supporting the achievement of departmental objectives, operational targets and key performance indicators
• Produce reports relating to incidents, staffing, service performance and operational trends
• Identify and implement opportunities to improve operational effectiveness, customer experience and service delivery
• Contribute to the development, implementation and review of overnight operational procedures, systems and working practices

Please see the Job Description attached for a full description of duties.

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