Complaint Operations & Oversight Specialist

Croydon Source: WhatJobs
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American International Group, Inc. (AIG) is seeking a Complaint Operations and Oversight Officer to drive regulatory compliant complaint handling and operational excellence from the Croydon office.

You will manage correspondence with the Financial Ombudsman Service, oversee the Complaint Champion network, and maintain robust complaint records via GCMS while supporting a dynamic Customer Relations team. The role requires strong communication, proactive problem solving, and the ability to

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