IT Technician

West Midlands Source: WhatJobs

See advert for pay

Position: IT Technician

Location: Stourbridge
Hours: 08:00 - 16:30 Monday - Friday

Salary: 32k
Job Type: Full-time, permanently employed by the business

Are you finishing college or looking to take your first step into Industrial IT, Engineering Systems or Automation? Our client is a thriving and forward-thinking manufacturing business, is accelerating its investment in technology and modern manufacturing processes, making this an exciting time to join the team.

This newly created role offers the opportunity to gain hands-on experience with ERP systems, automation projects, robotics, vision inspection technology, Power BI reporting and factory-wide connectivity. Full training will be provided, making it the perfect opportunity for an ambitious, technically minded individual looking to build a long-term career at the forefront of modern manufacturing.

The Role

Act as the first point of contact and internal champion for the Synchro ERP system, supporting users, maintaining data integrity, and liaising with the ERP provider on updates and issues.
Support the set-up, configuration and ongoing maintenance of new software, hardware and shop floor devices across the business.
Support and maintain the Keyence vision inspection system, including basic configuration, calibration liaison and troubleshooting, and support its roll-out across all sectors of the business.
Provide first-line support for shop-floor PCs, scanners and network connectivity, escalating anything touching the PLCs or other control systems to the relevant machine supplier or specialist controls contractor.
Develop and maintain connectivity between machines, systems and the Company network.
Support the Company's move towards greater plant connectivity, helping bring data from the site's PLCs and shop-floor equipment into IT systems such as Synchro ERP and Power BI, and identifying areas for improvement.
Support the business's move towards automation, including the programming of robots, and assist the maintenance team with the implementation of automated systems.
Install and maintain shop floor visual display screens, ensuring quality documentation and production information is accessible and current.
Support the roll-out of Power BI across the business, building initial dashboards and reports and working with departments to identify reporting needs.
Act as the link between internal IT needs and the Company's external IT support provider, providing first-line troubleshooting and briefing and managing the external provider where an issue needs to be escalated to them.
Lead and complete allocated IT and technical projects, keeping stakeholders updated on progress.
Maintain accurate records and documentation of systems, configurations and network set-up.

About You

Good IT literacy and a genuine interest in computer systems, networks and industrial technology.
Willingness to learn new software and systems, including ERP and vision inspection, and how the site's shop-floor systems connect together.
Good communication skills, with the confidence to work with people across the shop floor and office.
A logical, methodical approach to problem-solving and fault-finding.
Ability to plan and prioritise workload across multiple projects.
A relevant qualification in IT, Computer Science, Electronics or Engineering is desirable but not essential - recent college leavers are encouraged to apply.
An interest in automation and robotics is an advantage, though full training will be given.