Customer Service Administrator

Job Title:Customer Service Administrator

Working Hours: 40 hours per week, 8 hour shifts between 6am - 6pm

Type of Employment: Permanent

Join the UK’s largest B2B used vehicle service

At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.

Now, this is where you fit in…

We’re looking for down-to-earth people, with bags of energy, ready to make their mark on the automotive industry. Our Site Operations and Driving teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road – the opportunities are endless.

Main purpose of the role:

As a Customer Services Administrator, you will be a key part of our customer service function, providing professional administrative support and ensuring a seamless experience for our customers. You will manage customer enquiries, coordinate requests, maintain accurate records, and support the delivery of exceptional service standards across the operation.

Key Responsibilities:

• Deliver excellent customer service through phone, email, and other communication channels.
• Manage customer enquiries and requests from start to resolution.
• Maintain accurate records and customer information.
• Support customer order banks and provide regular updates where required.
• Build strong relationships with customers and internal teams.
• Work collaboratively across departments to ensure customer needs are met.
• Escalate complex enquiries and issues when appropriate.
• Contribute to a safe, compliant, and customer-focused working environment.

Key Skills and Experience:

• Strong administration and organisational skills with excellent attention to detail.
• Confident using Microsoft Office and other business systems.
• A customer-focused approach with excellent communication skills.
• Ability to manage multiple tasks and work to deadlines in a fast-paced environment.
• Strong problem-solving skills and the ability to make sound decisions.
• Comfortable working independently and collaboratively within a team.
• Experience in a customer service, administrative, contact centre, or account support role.
• Ability to build effective relationships with customers and colleagues.
• Experience using databases or operational systems and maintaining accurate records.
• Knowledge of the automotive, fleet, logistics, or vehicle remarketing industry would be advantageous.

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

• Onsite parking
• Company Pension Scheme
• Cycle to work scheme
• An Employee Assistance Programme
• Enhanced maternity, paternity, and adoption leave
• Access to trained Mental Health First Aiders
• Access to BCA Rewards which provides online and store discounts with a range of retailers
• And so much more…

BCA Academy

Our business is growing and evolving at a significant rate and we need to ensure we have the right people with the right skills in order to maintain its success. We need to build our own talent now for the future. It is for this reason we have our own IMI approved training academy. The BCA Academy is there to support your technical training needs.

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

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