Graduate Client Services Associate

Borehamwood Source: WhatJobs

£25,000 to £29,000

Shearwater Recruitment is working with an established financial planning and wealth management practice in Elstree to recruit a Client Administrator. This is a varied role supporting the practice's Financial Advisers, combining client administration, day-to-day client contact and an introduction to paraplanning.

The emphasis is on the telephone. You will be the person clients and prospective clients speak to, whether that is booking Annual Review Meetings, chasing outstanding information or handling enquiries, so confidence on the phone matters as much as organisation.

What you will be doing

Client support

Preparing documentation and meeting packs for client meetings
Processing new business, client onboarding and ongoing administration
Liaising with product providers on investments, pensions and protection policies
Monitoring and progressing client cases from submission through to completion

Client communication

Making outbound calls to clients to arrange Annual Review Meetings
Contacting clients to obtain outstanding information and documentation
Following up with prospective clients where appropriate
Handling client enquiries professionally and providing excellent customer service
Managing adviser diaries and appointment scheduling

Compliance and administration

Maintaining accurate client records and updating CRM systems
Ensuring all work complies with FCA regulations and the practice's compliance standards
Supporting Consumer Duty requirements and attending relevant compliance training

Basic paraplanning

Preparing Annual Review and Fund Switch reports
Assisting with new investment and pension cases, including regular contributions and lump sum investments

Team support

Supporting colleagues with administrative tasks
Helping train new team members and contributing to continuous improvement
What we are looking for
Essential
Excellent telephone and communication skills, with confidence making outbound calls
Strong organisational skills and attention to detail
Excellent customer service skills
Ability to manage multiple priorities in a fast-paced environment
Proficient in Microsoft Office and CRM systems
Desirable
Previous experience in financial services or wealth management
Knowledge of pensions, investments and FCA regulations
Experience of adviser platforms and systems such as Salesforce (preferred, not essential)
You will be professional, proactive and organised, trustworthy with confidential information, and have a friendly, confident telephone manner. The practice is looking for someone adaptable who can work independently and as part of a team.
Who this could suit
An administrator or team assistant from an IFA, wealth manager, pension provider or insurer looking to build on that experience. Equally, someone from a client-facing customer service or administration role who is comfortable on the phone and wants to move into financial services, with exposure to paraplanning work.