Head Receptionist / Senior Administrator

Senior Administrator / Head Receptionist

Part-time or Full-time considered - Monday to Friday

Salary depending on experience

We are seeking an enthusiastic and experienced Senior Administrator / Head Receptionist to join our friendly and experienced team of equine vets, nurses and administrators providing first opinion work, 24/7 emergency care and elective surgery.

If you have a passion for outstanding customer service, with experience from a similar role managing a team and are keen to make a difference, in a busy veterinary environment, we would love to hear from you. You will need to have in-depth equine knowledge from either owning or working with horses (no veterinary experience is required).

• In this role, you will be responsible for managing the team of two receptionists, to ensure we provide excellent customer service, multi-tasking administration tasks and supporting the Practice Director in various duties including finance, Health & Safety and rotas.
• The role will include answering calls, diary management, and welcoming clients to ensure every call or visit is a positive experience.
• You will manage appointment bookings, handle queries and take payments, while also arranging medication orders.
• You must be detail driven with excellent written and verbal communication skills, with a confident telephone manner, and have experience of using various IT systems (full training is given).
• A positive ‘can do' attitude is essential.

We offer an excellent benefits package starting at 25 days holiday, pension, discounted healthcare and staff discounts for equine and companion animals, along with a competitive salary, depending on experience.

See our website for more information on who we are:

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