Apprentice Receptionist/Administrator

Bridgwater Source: WhatJobs

See vacancy details — £25,480 a year

Job Category: Business and administration

Salary: See vacancy details — £25,480 a year

Address: Churchill House, Robins Drive, East Quay, Bridgwater, TA6 4DL

Acting as the first point of contact, you will be responsible for providing a professional and welcoming service to learners, staff, external stakeholders and any other visitors to SS&L. You will ensure all enquiries are handled efficiently and courteously, while supporting the smooth day-to-day administration and support to colleagues.

Reception & Customer Service

Welcome and assist visitors, learners, staff, contractors and external stakeholders in a professional and friendly manner
Manage the reception area, ensuring it is clean, organised and presentable at all times
Respond to enquiries in person, by telephone and via email, directing individuals to the appropriate person or department ensuring CRM is up-to-date
Maintain visitor sign-in procedures and issue visitor badges
Ensure safeguarding, security and health and safety procedures are followed for all visitors
Provide initial information to potential learners relating to apprenticeships, 16-19 courses, adult skills and community learning
Keep abreast of the organisation’s curriculum offer to be able to provide accurate information

Mandatory Duties:

Communication & Administration

Monitor and manage shared email inboxes, responding to routine enquiries and forwarding messages as appropriate
Monitor and respond to enquiries received via CRM, signposting to the most appropriate colleague within the organisation
Provide administrative support to colleagues, prioritising work as appropriate
Take minutes of meetings
Maintain accurate records in line with organisational requirements and data protection legislation
Support with booking and preparation of meeting and teaching rooms
Process DBS applications
Receive, sort and distribute incoming post and deliveries
Prepare and post outgoing mail

Learner Support

Gather and check learner evidence
Support with exam invigilation

Compliance & General Responsibilities

Maintain confidentiality and handle sensitive information appropriately. Comply with organisational policies, including safeguarding, equality & diversity, health & safety and data protection requirements
Act in a professional manner that promotes the organisation’s values and reputation
Undertake any other reasonable duties commensurate with the level of the post

All employees are expected to demonstrate our values: Collaboration, Growth, Excellence and Innovation. Living these behaviours day-to-day is a core expectation of your role and all employees will be developed and coached to properly engage with our expected behaviours, as outlined in our behaviours’ framework

All employees are expected to have a commitment to promoting Equal Opportunities. All employees are expected to have a commitment to the safeguarding and welfare of SS&L learners and staff.

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Full job description from WhatJobs. Apply for this role →