Hotel Front Office Host

London Source: WhatJobs

See advert for pay

What you'll bring to the team

Location: Chessington World of Adventures Resort, Leatherhead Road, Chessington, Surrey, KT9 2NE.

Hours: Full Time/Fully Flexible (including weekend availability). This role involves working a variety of shift patterns:

Early shift pattern: 7:00am to 3:00pm,

Late shift pattern: 14.30pm to 10.00pm

Contract: Permanent Variable Contract

Day to day this role will include:

Manage guest check-ins and check-outs efficiently and professionally
Ensure luggage is stored correctly and securely
Maintain the highest service standards by completing daily and weekly checklists in full
Liaise closely with Housekeeping, Leisure, and Food & Beverage teams regarding room allocations, room status, special requirements, swim bookings, and breakfast and evening reservations
Handle guest feedback and resolve minor issues promptly and effectively
Provide accurate and comprehensive information about the hotel and resort to guests
Maintain and continuously improve the overall guest experience
Process all payments in accordance with established hotel procedures
Offer information and assistance to guests and visitors, including Personal Emergency Evacuation Plans (PEEPs)
Handle guest room reservations, amendments, cancellations, and enquiries in a prompt, courteous, and efficient manner
Manage all incoming calls professionally and efficiently
Play an active role in responding to emergencies, including fire, medical situations, and power or system failures
Maintain strict confidentiality of all guest information
Demonstrate strong multitasking and prioritisation skills to meet departmental deadlines

Qualifications & Experience

We need you to come with is the right positive attitude, enjoy working as part of a team, in a fast-paced environment, and be able to deliver jaw dropping fun to our Guests!

Friendly and approachable.
Exceptional customer service.
Enthusiastic about creating memorable experiences for our guests.
Integrity with handling guests property.

Benefits

A competitive hourly rate.
Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel.
25% discount in our on-site retail shops and restaurants.
40% discount on Lego.
Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world.
Ongoing training and development opportunities.