Behaviour Outreach Support Service Caseworker 1884

JOB DESCRIPTION & PERSON SPECIFICATION

Job title: Behaviour Outreach Support Service Case Worker

Service: Lincolnshire Behaviour Outreach Support Service (BOSS)

Salary: Grade 3 (lower) point 20 – 23; plus annual leave allowance

Hours: 37 hours per week / 40 weeks per year (Term Time Only)

Location: Lincoln, North Kesteven & West Lindsey - Based at Grantham, NG31

Responsible to: Service Locality Manager

Job Summary

As a BOSS worker you will provide outreach support for pupils who are presenting with behaviour that challenges. To promote inclusion and provide a specialist advisory and support service to schools and school staff in relation to the management of behavioural difficulties and strategies to prevent fixed-term suspensions and permanent exclusions. This service will be available for all maintained primary/secondary mainstream schools and academies in Lincolnshire, to support their ability to positively manage pupils displaying behaviour that challenges. To support delivery of workshops for schools and parents/carers with focus on addressing SEND needs.

Key Tasks & Responsibilities

1. Plan the delivery of intervention programmes for pupils presenting with social, emotional, or behavioural difficulties (e.g., carry out class observations and assessments to inform outreach planning).
2. Draw up a Behaviour Intervention Plans showing recommended support and interventions (e.g., individual/small group sessions).
3. Work with pupils to support them with emotional difficulties, anger awareness, self-esteem, and friendship/relationship difficulties (e.g., helping pupils to develop strategies which will improve their behaviour) and ensure that up to date case records are kept, as required, using the INFORM system.
4. Provide support, advice, and strategies to schools when direct work with pupils is not appropriate or necessary (e.g., deliver high-quality and effective training programmes to support groups of school staff working with children who present with challenging behaviour).
5. Contribute to the development of school staff via informal learning and staff training (e.g., INSET sessions for an individual school, groups of schools).
6. Deliver face to face and online programme of workshops to schools, parents, and carers with a significant focus on addressing SEND needs and work in partnership with key agencies when planning and delivering.
7. Ensure parents/carers are fully supported to engage in targeted outreach support, promoting a consistent approach between home and school.
8. Working as part of a child-centred multi-disciplinary team to provide early intervention and prevention, to reduce the risk of escalation of Lincolnshire pupils’ distressed behaviour(s), build resilience across Lincolnshire mainstream schools and academies, increase inclusion, and promote a collective responsibility to improving pupils’ social, emotional wellbeing.
9. Build and maintain good relationships with pupils, school staff, BOSS team, parents/carers, other agencies working with the child e.g., Pupil Reintegration and SEND teams.
10. Access, deliver and then review the impact of the outreach support. Write accurate reports, deal effectively with referral forms, and attend case review meetings to support the escalation/de-escalation of intervention (e.g., from Mainstream to Alternative provision and Alternative provision back to Mainstream).
11. Contribute to the development of the BOSS service within the county, attending meetings and training, as required.
12. Travel extensively to schools within assigned locality area and provide occasional cover in other parts of the county, as required by the service.
13. Respond appropriately to any safeguarding concerns; demonstrating an understanding of and always complying with Family Action’s procedures for promoting and safeguarding the welfare of children and vulnerable adults.
14. Embrace and implement Family Action’s Equality & Diversity Policy in every aspect of your work and positively promote its principles amongst colleagues, service users and other members of the community.
15. Comply with Family Action’s Health and Safety and Data Protection policies and protect your own and others’ health, safety and welfare.
16. Work flexibly as may be required by the needs of the service and carry out any other reasonable duties as required.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

Closing Date: 14th October 2026 at 23:59

Interview Date: 27th October 2026

In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

All shortlisted candidates will need to verify their eligibility to work in the UK at interview.

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