Application Support Specialist
Hatfield
At Affinity Water, we’re looking for a highly skilled Application Specialist to join our Retail team as a Subject Matter Expert (SME) in our billing…
Our Water Quality and Scientific Services teams play a vital role in ensuring we meet our regulatory commitments and maintain 100% compliance with Water Quality Sampling Regulations. Through regular and investigative sampling, our teams help safeguard water quality and uphold the confidence our customers place in us.
As a Sampling Technician you will play a key role in safeguarding water quality for our customers and communities. This role is a balance of technical fieldwork and office-based coordination, giving you variety and the opportunity to develop a wide range of skills.
When working in the field, you’ll carry out routine and non-routine sampling activities at Affinity Water sites and customer premises. You’ll often work independently, following strict quality control procedures to collect water samples that meet the highest standards, including compliance with UKAS (DWTS) requirements. Your work will be central to ensuring water safety and quality across our supply network.
When based in the office, you’ll support the planning and organisation of sampling operations. This includes preparing collection schedules for compliance, operational, and ad-hoc samples, as well as managing customer queries about water quality.
You’ll help arrange and attend customer appointments, plan sampling rotas, reschedule work when needed, and provide support with AQC activities.
To help you succeed, you’ll be fully trained by a Sampling Team Leader and will take part in company-led training and development, including safety-critical courses such as Health & Safety, COSHH (Control of Substances Hazardous to Health), and Manual Handling. This will give you the confidence and technical knowledge to carry out your responsibilities safely and effectively.
What you'll be doing:
What you need:
Advert Closing Date: 15/10/26
As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through.
Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.
You can find out what it’s like to work at Affinity Water through our career site where our colleagues share their career development stories and you can get a feel for our company culture.
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