Recovery Worker (Croft House, East Molesey, Surrey)

Recovery Worker Location: Croft House, East Mosley (onsite) Hours: 37 hours per week Contract: Full-time, Permanent Salary: £25,877.80 - £30,868.31 per annum Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

Croft House is a 12-hour Supported Housing service located in East Molesey – Elmbridge borough of Surrey County. We support both men and women who have a primary diagnosis of mental health illnesses and are subject to the Care Program Approach (both standard and enhanced). People we support may also have difficulties managing tenancies and secondary issues such as substance use, or actively engage with professional recovery programmes like I-Access or Catalyst.

About the Role

This role involves providing person-centred, strengths-based support to people using our services, helping them achieve their goals, improve their quality of life and develop greater independence. You will support individuals with their physical, mental and emotional wellbeing, while helping them build practical and emotional life skills. You will work collaboratively with colleagues and external agencies to ensure people receive the right support, while contributing to the safe, effective and positive day-to-day running of the service. The role is underpinned by our values of Kindness, Courage and Respect.

What You’ll Do

• Provide person-centred support tailored to each individual’s needs, strengths and goals.
• Support people to develop independent living skills, including budgeting, accessing services and engaging with their community.
• Promote physical, mental and emotional wellbeing.
• Encourage choice, control and active participation in decision‑making.
• Support people to achieve their goals and make positive changes in their lives.
• Assess and manage risk appropriately, following safeguarding and health and safety procedures.
• Maintain accurate, timely and confidential records in line with GDPR and organisational policies.
• Work closely with colleagues, external agencies and other professionals to provide effective support.
• Contribute positively to team working, handovers and the overall delivery of the service.
• Maintain professional boundaries and work in accordance with the Code of Conduct.
• Contribute to the safe and effective day-to-day running of the service.

What We’re Looking For

• Good communication skills, with the ability to communicate effectively at all levels.
• A compassionate approach when supporting people through sensitive and complex situations.
• Ability to motivate, support and advocate for people using services.
• Ability to work independently while also contributing effectively as part of a team.
• Good organisational, IT and record‑keeping skills.
• Ability to plan and prioritise your workload and work effectively under pressure.
• Experience of promoting equality, diversity and inclusion.

Desirable skills and experience

• Experience of working with vulnerable people or people with complex needs.
• Level 2 or Level 3 qualification in Health & Social Care, or an equivalent qualification.
• Qualification or accredited training in mental health, substance misuse or recovery support.
• You’ll also be expected to demonstrate our organisational values of Kindness, Courage and Respect and work in line with our competency framework.

What We Offer

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family‑friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

Closing Date:

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have 260 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.

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