AV Account Manager

My client is looking for an ambitious and commercially minded AV Account Manager to join their team and take ownership of a portfolio of existing client accounts, whilst actively identifying and developing new business opportunities.

This is a relationship-led role, with a strong focus on retaining, developing and growing existing accounts through an understanding of their clients' businesses, their AV requirements.

Key Responsibilities

• Own and develop a portfolio of existing AV clients, building strong, long-term commercial relationships.
• Become a trusted advisor to clients, understanding their businesses, objectives, challenges and future AV requirements.
• Proactively identify opportunities to grow revenue and share of wallet across existing accounts.
• Identify opportunities for additional services, upgrades, projects and recurring revenue.
• Regularly review client accounts and develop account plans focused on retention, growth and relationship development.
• Maintain regular contact with key stakeholders and build relationships at multiple levels within client organisations.
• Lead account reviews and commercial conversations, ensuring clients understand the full range of services we can offer.
• Work closely with internal teams to ensure projects and services are delivered to a high standard.
• Monitor client satisfaction and proactively address any issues or concerns before they impact the relationship.
• Negotiate commercial proposals, pricing and contracts where required.

New Business Development

• Maintain an active new business pipeline alongside existing account responsibilities.
• Identify and qualify new business opportunities through networking, referrals, market knowledge, inbound enquiries and proactive prospecting.
• Research target organisations and identify relevant decision-makers and influencers.
• Develop relationships with prospective clients and understand their AV requirements.
• Prepare and deliver compelling proposals, presentations and commercial solutions.
• Manage opportunities through the full sales cycle, from initial conversation through to close.
• Look for opportunities to introduce our services into new departments, locations or business units within existing clients.
• Develop a strong network of contacts across the corporate, events, workplace and AV sector

You will ideally have:

• Experience in account management, sales or business development within the AV, events, technology, IT or related industry.
• A proven ability to manage and grow existing client accounts.
• Experience of identifying and converting new business opportunities.
• Strong relationship-building and stakeholder management skills.
• Excellent communication, presentation and negotiation skills.
• A commercial mindset with an understanding of revenue, margin and pipeline management.

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