Receptionist/Guest Relations Assistant

East Grinstead Source: WhatJobs

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The role of Guest Relations Assistant is a key position and the primary focus of the role is to deliver excellent guest service by welcoming our guests in a warm and friendly manner and ensuring they have an outstanding stay, you will contribute to an overall exceptional experience from arrival to departure. As a Guest Relations Assistant you will deal with all requests at Hotel Reception in a professional and efficient manner. The role also includes cash handling and credit card transactions as well as taking reservations and answering the switchboard. Experience using Opera is desirable but not essential.

Key Responsibilities:

To undertake front of house duties; to include meeting, greeting and attending to the needs of the guests, ensuring an excellent customer service experience
To check all departmental cash outs, ensuring they are all accurate before they are accepted and processed
To be responsible for the front desk floats
To act in a pro-active and efficient way when handling and storing luggage from arriving guests, as well as those leaving and take responsibility for the safety and retrieval of that luggage
To ensure that all internal and external calls are answered promptly and, if necessary, transferred to the relevant department
To ensure the smooth running of the front hall and car parking areas / valet services
To be aware of the in-house activities, conferences and functions taking place in the hotel
To act as a sales person, promoting the Hotel facilities, packages and products in order to convert bookings and upsell
To have sufficient local knowledge to be able to provide information about local transport, entertainment and leisure
To respond promptly and professionally to guest enquiries, complaints and compliments and liaise with Heads of Department

Key Attributes:

Be a team player
Excellent time keeper, and able to work a variety of shift patterns (early shift 7am to 3pm, late shift 3pm to 11pm)
Passionate about delivering service to the highest standards
Have a positive attitude
Have a pleasant telephone manner
Have great personal presentation
Have excellent communication and IT skills

Due to our rural location you will need your own transport

At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.

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