E-commerce Assistant

This is a dynamic role suited to a highly organised and communicative individual who is passionate about e-commerce and delivering excellent customer service. The successful candidate will join a fast-growing, international company based in London and will support the day-to-day operation of the Sister Jane and Ghospell e-commerce platforms.

The main responsibilities for the role are:

• Support the e-commerce team with product launches, insuring accurate deployment of product information and visual merchandising (sisterjane.com + ghospell.com).
• Supervise 2 members of Customer Services Team, setting clear guidelines to ensure company standards are followed and the team operates effectively.
• Assist with updating website content, including homepage and landing pages, in line with the brands’ communication calendar.
• Support with weekly and monthly trade reporting.
• Operate CMS tools including, Shopify and connected apps.
• Monitor website performance and support continuous improvement across user journey, merchandising, product campaigns and seasonal sales.
• Communicate effectively and efficiently with couriers to resolve any issues.
• Provide help to E-Com Operations when required.

The ideal candidate profile:

• Previous experience or working knowledge of Shopify and e-commerce platforms.
• Previous customer service experience in fashion industry, in store or online.
• Familiarity with tools such as Google Analytics, Mailchimp, and paid media platforms is beneficial.
• Strong analytical and numerical skills; ability to summarise data and information clearly and efficiently.
• Commercial mindset to evaluate situations and come up with ideas for solving issues in line with the company guidelines and legal requirements.
• Well-organised and efficient with good time-management and prioritisation.
• A self-starter and motivated person, who can demonstrate initiative and can work independently when needed.
• A team player who likes to work in a very dynamic and international environment.
• Right to work in the UK.

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