Housing Complaints & Customer Experience Lead

Worthing Source: WhatJobs
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Haringey Council is seeking an experienced Customer Liaison Manager to lead the Housing Repairs Complaints Service, ensuring prompt Stage 1 responses, handling Member Enquiries, FOI requests, DSARs and Ombudsman investigations.

You will provide leadership across complaints governance, performance monitoring, and service improvement, working with legal, information governance, and external partners to deliver high-quality outcomes for residents in a fast-paced environment.

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