About the Role:
Day-to-day operational services, coordination of all business management functions and customer services, including environmental, financial, commercial and operational results. Supplier management, hard and soft services. CBRE SLA/KPI requirements. People management of peers. Support and coordinate UK Extra Works programs.
What You’ll Do:
- Build strong relationships with the client organisation and act as the primary FM contact, ensuring high levels of customer satisfaction against agreed KPIs.
- Manage laboratory environments to ensure temperature and humidity-controlled conditions are maintained, working closely with the Lab Management team.
- Lead and support team members, suppliers, and contractors to deliver high-quality Hard FM, Soft FM, and contracted services.
- Ensure compliance with all Health, Safety, Environmental, Security, and legislative requirements, including management of site compliance documentation, audits, inspections, accident reporting, and emergency procedures.
- Drive operational excellence through performance management, quality assurance, continuous improvement initiatives, and implementation of best practice processes.
- Manage FM operations including CMMS/IFM work order systems, service request allocation, SLA delivery, purchasing processes, SOX compliance, and supplier performance.
- Prepare, manage, and maintain FM, Extra Works, and Project budgets, working closely with Finance and Contract Support teams to ensure accurate billing and cost control.
- Provide accurate reporting and management information to both CBRE and client stakeholders, including client reviews, performance reports, and escalation management.
- Maintain strong supplier relationships, ensuring effective delivery of maintenance, PPM, reactive works, and subcontractor services.
- Coordinate business management functions and administration, maintaining accurate and auditable records for all works undertaken.
- Collaborate with wider UK client locations and account teams to ensure consistency of service delivery, processes, and standards.
- Identify commercial opportunities to enhance service delivery and contribute to improved financial performance.
Skills, Experience & Qualifications
- Proven experience in a similar Facilities Management role with responsibility for client, supplier, and team management.
- Demonstrable people management experience.
- Strong knowledge of Health, Safety, Environmental, and compliance best practices.
- Experience managing contractors, suppliers, service delivery, and performance against KPIs and SLAs.
- Good financial acumen with budget management experience.
- Strong understanding of contracts, supplier negotiations, and procurement processes.
- Experience working with CMMS/work order management systems.
- Fully PC literate, including Microsoft Office Suite and SharePoint.
- Excellent communication, presentation, organisational, and stakeholder management skills.
- Ability to plan, prioritise, solve problems, and work effectively on own initiative.
- Engineering, Technical, or Facilities Management qualification advantageous.
What You’ll Need:
- Proven experience in a similar Facilities Management role with responsibility for client, supplier, and team management.
- Demonstrable people management experience.
- Strong knowledge of Health, Safety, Environmental, and compliance best practices.
- Experience managing contractors, suppliers, service delivery, and performance against KPIs and SLAs.
- Good financial acumen with budget management experience.
- Strong understanding of contracts, supplier negotiations, and procurement processes.
- Experience working with CMMS/work order management systems.
- Fully PC literate, including Microsoft Office Suite and SharePoint.
- Excellent communication, presentation, organisational, and stakeholder management skills.
- Ability to plan, prioritise, solve problems, and work effectively on own initiative.
- Engineering, Technical, or Facilities Management qualification advantageous.
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
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