Digital Operations Centre Manager

Digital Operations Centre Manager

UK - North Lanarkshire - Bellshill

£55,000 - £60,000 + Package

Brief

Digital Operations Centre Manager needed for a large, well-known Facilities Management organisation based in Bellshill, Scotland who are looking to employ an experienced and well-rounded Digital Operations Centre Manager that takes pride in their work with an in-depth knowledge of BMS Remote Service Engineers, BMS Project Support and other digital/IoT services.

The successful candidate would need to have the relevant qualifications i.e. Degree level education, or Qualified and experienced trade (electrotechnical/remote systems) alongside a keen interest in managing self-delivered and subcontracted BMS services on a large scale. If you have experience or exposure to Trend, Tridium, Siemens etc. that would be a plus!

Benefits

• Salary: £55,000 - £60,000 per annum
• 5% bonus
• Private Healthcare (Single use)
• Private GP consultations
• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 2 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks
• 24/7 Employee Assistance Program and access to mental wellbeing app

What the role entails

Some of the main duties of the Digital Operations Centre Manager will include:

• Responsibility for digital service provision in the DOC
• Day to Day Management of BMS Remote Service Engineers, BMS Project Support and other digital/IoT services (approx. 10 persons)
• Managing specialist supplier relationships
• Regular contract reviews with customers and senior clients, upselling services where possible
• Excellent commercial acumen, understanding of KPIs & strong history of successfully delivery contracts
• BMS, IT, Software, Operational understanding and awareness
• Delivery of contract KPI's - meeting SLAs
• Management of statutory, legal, safety and contract compliance standards
• Stakeholder engagement and supporting PMO
• P&L responsibility between £1m - £3m
• Travelling to sites in the portfolio to undertake service reviews, safety visits and meet teams

What experience you need to be the successful Digital Operations Centre Manager

• Degree level education, or Qualified and experienced trade (electrotechnical/remote systems)
• Experience of managing self-delivered and subcontracted BMS services on a large scale, software, networking and Java
• Thorough working knowledge of the BMS industry and systems our teams may encounter (i.e., Trend, Tridium, Siemens etc)
• Excellent knowledge of HVAC plant and other M&E systems
• Experience within a variety of contract environments
• P&L Responsibility with a track record of success
• Strong client focus and clear, concise communication skills
• Excellent commercial acumen, understanding of KPIs & strong history of successfully delivery contracts in financial terms
• Ability to work collaboratively and flexibly with the team, clients, support functions and other departments to optimise service levels
• Working knowledge of CAFM/Other Systems

This really is a fantastic opportunity for a Digital Operations Centre Manager to progress their career.

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