We are looking for an experienced Mailroom & Porterage Manager to lead mailroom, porterage, courier and distribution services across multiple sites within a secure and highly regulated environment.
Key Responsibilities
Lead and manage a multi-site team of mailroom operatives and porters, including rotas, training, performance and workforce planning.
Oversee all inbound and outbound mail, parcels, couriers and internal distribution, ensuring agreed service levels are met.
Manage porterage operations, internal moves and the movement of furniture, equipment, records and supplies.
Oversee the secure handling, logging, tracking and distribution of confidential, sensitive and accountable items.
Manage cash, cheques, valuables and financial documents in line with strict security and audit procedures.
Ensure compliance with security protocols, GDPR, data protection, confidentiality and regulatory requirements.
Manage mail screening, X‑ray operations and suspicious package procedures where applicable.
Maintain chain‑of‑custody procedures and lead incident investigations, audits and corrective actions.
Manage courier providers, suppliers, budgets and operational costs.
Act as the key operational contact for clients, handling service issues, escalations and regular service reviews.
Identify opportunities to improve processes, technology, efficiency and service delivery.
About You
Current SC Clearance is essential.
Willingness to undergo enhanced security screening, background checks and ongoing vetting.
Proven experience managing teams in a security sensitive, highly regulated or confidential environment.
Experience within mailroom, porterage, facilities, logistics or distribution operations.
Strong understanding of information security, data protection, chain of custody and security incident reporting.
Excellent leadership, organisational and stakeholder management skills.
High level of discretion, professionalism and confidentiality.
Desirable
DV Clearance.
Experience within Government, Defence, Financial Services, Critical Infrastructure or secure corporate environments.
Experience with mail screening, X‑ray equipment and suspicious package procedures.
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