Credit Control Manager

Join a growing healthcare organisation in Caerphilly as a Credit Control Manager, leading a successful collections team while driving cash flow improvements and process efficiencies. This is an excellent opportunity for an experienced credit professional looking to make a significant impact within a people-focused business.

Client Details

Are you an experienced Credit Control leader looking for an opportunity to drive performance, improve cash flow, and lead a high-performing team within a growing healthcare organisation?

We're partnering with a respected healthcare provider in Caerphilly seeking a Credit Control Manager to oversee the credit function, develop collection strategies, and support the organisation's continued growth. This is a fantastic opportunity to join a business that places a strong focus on people, service excellence, and continuous improvement.

Description

The Role

As Credit Control Manager, you'll lead a team responsible for collections, cash allocation, account management, and debt reduction strategies. Working closely with senior finance stakeholders, you'll play a key role in improving working capital performance while maintaining excellent customer relationships.

Key Responsibilities

• Lead, coach and develop a team of Credit Controllers
• Drive reduction in aged debt and improve cash collection performance
• Monitor KPIs and produce management reports
• Develop and implement collection strategies and credit policies
• Manage escalated customer queries and payment disputes
• Review customer credit limits and assess potential risks
• Support forecasting and cash flow reporting
• Build strong relationships with key customers and stakeholders
• Identify and deliver process improvement initiatives
• Ensure compliance with internal controls and procedures

Profile

About You

• Previous experience managing a Credit Control function
• Strong leadership and people management skills
• Proven ability to improve collections and reduce debtor days
• Excellent communication and stakeholder management abilities
• Highly analytical with strong reporting skills
• Experience within a fast-paced environment
• Strong systems and Excel knowledge

Job Offer

What's on Offer?

• Annual performance bonus
• Hybrid working arrangement
• Enhanced pension scheme
• Healthcare benefits
• Professional development opportunities
• Supportive and collaborative culture
• Clear progression opportunities within finance leadership

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