Senior Credit Controller

We are looking for a strong, tenacious and experienced Senior Credit Controller to join a busy and growing property management group based in North West London.

This is a hands-on role suited to someone with a strong background in rent arrears, credit control and housing/property-related legal processes.

The position offers generous annual leave, on-site parking and hybrid working arrangements.

Key Responsibilities

• Proactively manage and pursue rent arrears, taking timely and appropriate action to maximise rent collection and minimise outstanding balances.
• Manage and monitor tenants' Universal Credit claims, ensuring claims are maintained correctly and payments are received and appropriately allocated to rent accounts.
• Work proactively with tenants, the Department for Work and Pensions (DWP), local authorities and other relevant agencies to resolve issues affecting Universal Credit claims.
• Investigate and resolve discrepancies, payment delays, suspended claims and other issues that may impact rent payments.
• Monitor accounts following rent increases and take appropriate action where tenants fail to pay the revised rent.
• Initiate and manage County Court Judgments (CCJs) where required, ensuring all procedures and timescales are followed correctly.
• Oversee the progress of possession proceedings, working closely with solicitors, legal representatives and internal teams to ensure cases progress efficiently.
• Oversee Rent Repayment Order (RRO) applications, monitoring incoming applications and coordinating the organisation's response.

Key Requirements:

• Proven experience in credit control, rent arrears or income recovery, preferably within property management, housing or the residential lettings sector.
• A good understanding of Universal Credit and housing-related benefits is desirable.
• Strong knowledge of arrears management and debt recovery procedures.
• Excellent attention to detail and the ability to manage multiple cases and deadlines simultaneously.

Fame Recruitment is an equal opportunities employer. We continually strive to improve our processes around our diversity, equity and inclusion strategy.

Due to high volumes of applications, we are unable to respond individually. However, if you have not heard from a consultant within 24 hours, then your application has been unsuccessful.

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