Account Manager

This position is within our Sales and Account Management function.

Working within a small team, the Account Manager will have a broad range of responsibilities as listed below.

The role will be telesales-based but may require occasional travel to clients (expenses paid) and/or some flexible working hours in order to support the wider SmartCarbon consultancy function from time to time. The role will also include attendance at monthly in-person team meetings, predominantly in the Northeast.

monthly in-person team meetings, predominantly in the Northeast.

The Role

• Develop and maintain client relationships with clients that have subscriptions to SmartCarbon.
• Ensure we retain 90% of our subscriptions year on year.
• Owning on-boarding of new clients.
• Respond to client requests for platform technical support.
• Analyse reporting progress and provide support to keep reporting on TRACC.
• Liaise with the consultancy team to deliver additional support where required.
• Update the Capsule CRM tool with progress.
• Own the SmartCarbon client renewal process (including comms).
• Work with the Managing Director on client retention activities.
• We have circa 200 fee-paying clients on the SmartCarbon platform and would expect the right person to speak with every client quarterly, update them on our forthcoming developments and build a good long-term partnership so that they renew.
• Produce weekly and monthly Board updates

The Person

• A willingness to take on responsibility
• A strong focus on customer service
• A keen interest in sustainability
• Good knowledge of the impacts of Climate Change on business
• Tenacious and adaptable
• Ability to plan and manage change
• Good level of analytical skills
• Strong ability to multitask and prioritise
• Ability to work under pressure and meet tight deadlines
• Strong problem-solving and organisation skills
• Proactive attitude to work.

The Salary:

We offer an excellent starting salary of £35,000 per annum.

The Hours:

5 days per week 9 am to 5.00 pm (part-time working will be considered at a pro-rata rate).

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