Account Manager

Account Manager

Salary: £32,000 + uncapped commission

Based: Office and client site visits

Fulltime

As an expert communicator, you are proficient at planning and coordinating account activity, generating new sales opportunities (NPD), uncovering growth sales opportunities using a structured sales process, and reporting (RAG) the status of accounts on a regular basis.A successful candidate will build strong client relationships, identify gaps and growth potential, and explore the untapped (white space).

Key Responsibilities: -

• Building and promoting healthy, long-lasting client relationships using the Sandler sales methodology and processes
• Act as an invaluable day-to-day contact for clients by understanding their focus and anticipating their needs
• Conducting regular account review meetings with key client stakeholders
• Regular cadence of meetings, calls and touch points for individual stakeholders within each client
• Ensure needs are being met, pain/gain challenges and objectives are resolved and achieved, understand the client’s internal and external changes and to identify opportunities/ threats within each account
• Achieving the sales order- intake target for the existing client base, uncovering and closing expand / whitespace opportunities within the client base
• The successful onboarding of net new logo clients, working collaboratively with the new business team ensuring a smooth handover for the client
• Collaboratively working with relevant departments to develop accurate and consistent bids (from single estimates through to "contract bids", involving Sales / Estimating / Finance)
• Adept in building C-Suite stakeholder relationships across the FACER client base
• Demonstrated readiness to navigate challenging client dialogues and realign expectations when project anomalies arise.
• Staying aware of the latest trends and developments and representing the company across social media and at industry events
• Keeping all client stakeholder and interaction information up-to-date on the company CRM
• Shared contribution to the overall sales & marketing strategy
• Reporting directly into the Sales Director

Candidate requirements:

• Sales: To be able to adopt the sales methodology that FACER has chosen to implement – SANDLER
• Communication: Excellent verbal and written communication skills to effectively present, influence, and collaborate with clients and internal teams.
• Problem-solving: Strong ability to analyse issues and develop effective solutions.
• Organisation: Strong organisational and time-management skills to handle multiple accounts and competing demands.
• Interpersonal skills: Personable, persuasive, and adaptable, with the ability to build rapport and trust.
• Strategic thinking: Ability to develop account plans and strategies to meet client needs and drive business growth.
• Technical skills: Proficiency in Microsoft Office 365 and a CRM system (Hubspot would be advantageous)

FACER is seeking dedicated candidates who’ll settle for nothing less than excellence in their day-to-day output.

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