Onmo is seeking a Vulnerable Customer Specialist to join the Specialist Care team within Customer Care. The role centers on supporting customers who are vulnerable due to health, life events, financial difficulty, or capability challenges.
You will conduct needs-based conversations, implement forbearance solutions, and ensure interactions align with Consumer Duty. Empathy and advocacy are key to delivering sustainable outcomes.
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Onmo believes that everyone has the right to access, understand and manage their money with confidence.
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