Administrator

Job Title: Administrator

Department: Ashford & Canterbury Admin

Duration: This is a temporary role, and it is currently due to last until roughly the end of December 2026

Location: Eureka Medical Centre, Trinity Road, Ashford, TN25 4BY

Hours & Working Pattern: 37.5 hours per week, Mon - Fri, 9am - 5pm

Pay Banding: Band 3 - £12.75 per hour

Trust: Kent and Medway Mental Health NHS Trust

The postholder must have the following experience:

• NHS experience

Job Description

A band 3 Administrator will be a flexible resource to support teams in the provision of services to include organisation of work for self and other team members and may have front line contact with service users, carers, the general public or other external stakeholders, as well as internal colleagues. Administrators will support one or more team(s). The focus of these posts will be less on volume typing and preparation of correspondence and more on customer service, organisation e.g. diary management and organising meetings and events + maintenance of effective and efficient working systems and supporting business and performance management. Providing day-to-day supervision, and delegating tasks to the Administrative Assistant where these form part of the team.

Task Area: Customer Service and Communication

Scope:

• Post holders will have developed skills in customer care which they will use to in their transactions with customers/clients/other external stakeholders and internal colleagues
• Occasionally posts at this level would be expected to deal with anxious clients or visitors using basic conflict resolutions skills and calling for assistance as appropriate
• May explain (but not interpret) procedures, rights or requirements from acquired knowledge about KMPT policies and procedures, statutory processes to service users, internal colleagues or external agencies

Examples of Tasks Which Could Be Required:

• Meet and greet – welcoming visitors and service users in courteous/prompt manner + check contact details up to date
• Liaises with internal and external stakeholders on behalf of line manager, colleague or team member including GP’s for missing information
• Answer calls and enquiries from service users or carers, prioritising urgency and referring to most appropriate person
• Ensure KMPT standards are adhered to in terms of all communications and timescales when answering the phone, the message to the caller and promptly redirecting where appropriate
• May scrutinise email in box, determines urgency and importance and highlights where necessary to manager
• Keep duty white board up to date
• May provide some Reception cover in absence of Administrative Assistant
• Responds to urgent requests e.g. from GPs for letters following a consultation
• May devise and distribute Trust leaflets and information e.g. on Mental Health Act to service users which explain their rights or highlight services available.
• May organise interpreters as requested via the Trust Communications Team
• May take requests for repeat prescriptions and organise for these to be issued and signed by the appropriate clinician for collection by service user or carer and order prescription pads or other supplies.

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates - work this week, get paid next week
• Essential support when you need it- 24/7 365 days - call us anytime
• Multi locational - work across neighbouring Trusts
• Manage your shifts and timesheets on the go - access your “My Bank” shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle - access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities - Keep up with the essentials and more
• Build holiday allowance for every shift you work - your work life balance is important to us
• Stakeholder pension scheme available - a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Experience:

• NHS: 1 year (preferred)

Work Location: In person

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