Senior Service Advisor

A busy franchised dealership in Croydon needs an experienced Service Advisor who is ready to take on more responsibility. This is a great next step for a customer-focused advisor who thrives when the service desk is at full stretch and enjoys helping colleagues perform at their best.

Key responsibilities

• Building strong relationships with customers and giving outstanding service from booking to collection
• Giving clear, accurate advice on servicing, repairs, costs and timescales
• Managing bookings and scheduling work into the workshop efficiently
• Working closely with technicians to keep work flowing and completed on time
• Keeping customers regularly updated while their vehicle is with us
• Dealing with customer queries and resolving any issues professionally
• Supporting and guiding the rest of the service advisor team
• Arranging courtesy cars or other transport when needed

Skills and experience

• Previous Service Advisor experience in a franchised dealership
• Excellent customer service and communication skills
• Strong organisation and the ability to prioritise a heavy workload
• A professional, confident telephone manner
• Calm under pressure in a fast-moving environment
• A positive attitude and strong team spirit
• Experience with a volume manufacturer brand (an advantage)
• A full UK driving licence

Benefits

• Company pension
• Life assurance
• Employee benefits scheme
• Weekday-only working with no Saturdays
• A professional, supportive team within an established South East dealer group

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