The King's Trust in Cardiff is seeking a Customer Service Manager to lead the customer service operations, including the outsourced contact centre partner. You will drive high-quality experiences for thousands of young people and use data and insight to improve service delivery.
You will collaborate with stakeholders at all levels, shape first impressions, and guide continuous improvement initiatives, balancing office presence with home-working two days per week.
#J-18808-Ljbffr
Full job description from WhatJobs. Apply for this role →
Cardiff
This role is based in Cardiff, where our customer contact centre operates.
Birmingham
Are you ready to lead a customer experience function where your decisions directly impact loyalty, retention and growth?
West Midlands
Are you ready to lead a customer experience function where your decisions directly impact loyalty, retention and growth?
Macclesfield
You will lead a motivated customer support team at the heart of our service, shaping excellent experiences for residents, leaseholders and clients.
Abingdon
In this leadership role, you will oversee Planning, Customer Resolutions and Back Office teams while ensuring performance of outsourced partners.
Blackburn
Shape the future of customer service at Together Housing. Our Customer Services team is at the heart of how residents experience Together Housing.
Explore: Customer Service Advisor jobs in Cardiff Customer Service Advisor jobs in the UK Specialist jobs in Cardiff
Worked with Verifera as a candidate or employer? Your honest review helps the next person trust verified hiring.