Warranty Administrator

We are looking for a Warranty Administrator to act as a key link between customers, engineers, suppliers and internal teams, supporting warranty claims from initial notification through to resolution. This is a fast-paced, detail-driven role where strong organisation, communication and a proactive approach are essential.

Responsibilities

• Act as the primary point of contact for customers progressing warranty claims, handling enquiries professionally and promptly.
• Log, acknowledge and manage warranty claims through to resolution and close-out.
• Gather all information required to assess claims, including product details, serial numbers, installation dates, photographs and service history.
• Coordinate replacement parts and materials and ensure engineers have everything required for scheduled visits.
• Plan and confirm engineer visits, ensuring site documentation, access information, permits and RAMS are available.
• Keep customers informed throughout the warranty process, providing clear expectations on next steps and timescales.
• Monitor open claims and proactively progress outstanding actions to prevent unnecessary delays.
• Maintain accurate claim records, statuses and customer communications within business systems.
• Build strong working relationships with customers, engineers, Technical, Quality, Product, Sales, suppliers and other internal teams.
• Handle challenging or escalated enquiries professionally and provide relevant reports and documentation.
• Quality check engineer reports and ensure customers receive all relevant documentation in a timely manner.
• Support colleagues and contribute to the overall performance of the team.

Knowledge and skills

• Proficient in Microsoft Office, including Word, Excel and Outlook.
• Strong organisational and planning skills with the ability to manage multiple priorities.
• Previous administrative experience, ideally within a service or engineering environment.
• Professional verbal and written communication skills.
• High level of accuracy and attention to detail.
• Customer-focused with a friendly, proactive can-do attitude.
• Ability to work independently and use initiative.
• Health & Safety awareness is desirable.
• Technical awareness or knowledge of pumps or water boosting systems is desirable.

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