Care Coordinator

Wolverhampton | £30,000 per annum | Full-Time, Permanent

Are you an experienced Care Coordinator or Field Care Supervisor looking to take the next step within complex care?

We are looking for a Complex Care Coordinator to join a growing healthcare provider in Wolverhampton, supporting the delivery of specialist community care packages across the West Midlands.

You’ll play a key role in keeping complex care packages running smoothly, combining rota coordination and day-to-day operations with regular field visits, staff supervisions and client reviews.

This is a varied position where no two days are quite the same, making it ideal for someone who enjoys problem-solving, building relationships and working in a fast-paced care environment.

What's on offer?

• Salary of £30,000 per annum
• Full-time, permanent position
• Free on-site parking
• Ongoing training and professional development
• Support from an experienced operational and clinical team
• Clear opportunities to progress into senior and management positions
• Varied role combining office-based coordination and field work

The role

As Complex Care Coordinator, you’ll support community-based packages for adults and children with complex health needs, including tracheostomy care, ventilation, PEG feeding, spinal injuries and acquired brain injuries.

Your responsibilities will include:

• Creating and managing staff rotas to ensure care packages remain fully covered
• Coordinating with clients, families, carers and the wider operations team
• Managing last-minute staffing changes and resolving issues quickly
• Conducting staff supervisions, appraisals and team meetings
• Supporting the onboarding and compliance of new care staff
• Carrying out regular field visits across the West Midlands
• Attending MDT meetings and client reviews alongside clinical and operational colleagues
• Supporting safeguarding, incident reporting and continuous service improvement
• Liaising with healthcare professionals and commissioners
• Participating in a shared on-call rota, including one weekday evening and approximately one weekend in every 3–4

To be considered for this Complex Care Coordinator position, you should have:

• Previous experience within care coordination, field care supervision or a similar healthcare role
• Experience within complex care or domiciliary care would be highly beneficial
• Good understanding of CQC requirements and person-centred care
• Strong rota management and organisational skills
• Confidence communicating with care staff, clients, families and healthcare professionals
• Ability to remain calm and find solutions when dealing with staffing issues or emergencies
• A full UK driving licence and access to your own vehicle due to regular field visits

This is a great opportunity for an experienced Care Coordinator or Field Care Supervisor who wants more responsibility and the opportunity to develop within a growing complex care service.

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