Service Manager (Forklifts / Material Handling)

Bury St Edmunds Source: WhatJobs

£47 - £50 per annum

Service Manager (Forklifts / Material Handling)

Location: Bury St Edmunds, Suffolk (Applications welcome from Ipswich, Newmarket, Thetford, Stowmarket, Diss, Haverhill, Sudbury and surrounding areas)

Salary: £47 - £50 per annum

Benefits: Company Vehicle | Bonus Potential | Pension Scheme | Career Progression

Hours: Monday-Friday, Days

Contract: Permanent

Join a Leading Material Handling Specialist

Interaction Technical is partnering with a well-established and growing materials handling business to recruit an experienced Service Manager for their Bury St Edmunds operation.

This is an excellent opportunity for a motivated manager with experience within the forklift, plant, material handling, construction equipment, or commercial vehicle sectors to take ownership of a busy service department.

You’ll be responsible for leading a team of both Mobile Service Engineers and Workshop Engineers, ensuring high levels of customer service, engineering performance, workshop productivity, and service profitability.

If you’re currently working as a Service Manager, Workshop Manager, Engineering Supervisor, Aftersales Manager, Service Supervisor, or Team Leader looking for the next step in your career, we’d love to hear from you.

What’s on Offer?

Competitive salary of £47 - £50 per annum
Monday-Friday days role with excellent work-life balance
Company vehicle or car allowance
Annual performance-related bonus scheme
25 days holiday + bank holidays
Contributory pension scheme
Ongoing management and leadership training
Long-term career progression opportunities
Stable and growing business with strong market presence
Supportive senior leadership team

The Role

Key Responsibilities

Lead, motivate and manage a team of Mobile and Workshop Forklift Engineers
Plan and coordinate engineer workloads, service schedules, and breakdown response activities
Monitor service performance against KPIs and business objectives
Support engineers with technical queries and escalation issues
Ensure workshop operations run efficiently and productively
Maintain strong customer relationships and handle service-related enquiries
Drive service revenue growth and identify opportunities for improvement
Ensure compliance with health and safety procedures and company standards
Conduct performance reviews, training plans, and staff development activities
Work closely with parts, sales, and senior management teams to support overall business performance

Leadership & Career Development

Leadership and management training
Operational and commercial development programmes
Health & Safety qualifications
Technical product training
Senior management progression opportunities
Regional leadership development pathways

This is a fantastic opportunity to join a business where strong managers are recognised, supported, and rewarded.

About You

We’re looking for an experienced service professional with strong leadership skills and a background managing engineers within a technical environment.

Suitable Backgrounds Include

Service Manager
Workshop Manager
Engineering Supervisor
Aftersales Manager
Field Service Supervisor
Service Team Leader
Operations Manager
Forklift Service Manager
Plant Service Manager
Commercial Vehicle Workshop Manager

Essential Requirements

Previous experience managing engineering or service teams
Strong understanding of service operations and customer support
Experience within forklifts, material handling, plant, construction equipment, agricultural machinery, commercial vehicles, or related sectors
Excellent people management and communication skills
Ability to organise workloads and maximise engineer productivity
Commercial awareness and KPI management experience
Full UK Driving Licence

If you’re an experienced Service Manager looking for a Monday-Friday leadership position with a successful materials handling business, we’d like to hear from you.

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