Customer Service Advisor (Insurance) Apprentice

Salary: National Minimum Wage for Apprentices — £14,560 a year

Address: NFU OFFICE, PARK VIEW, EAGLEWOOD PARK, ILMINSTER, TA19 9DQ

A role enabling apprentices to build a sound knowledge in insurance and customer service, as well as office-based work.

• Answering inbound calls
• Providing changes to existing policies such as change of vehicle, change of address and adding drivers
• Providing new business quotes to new and existing customers
• Passing over calls for non-motor or home insurance products to other members of staff
• Speaking with underwriters about policies
• Responding to customer queries by phone and email, with occasional in-person queries
• Dealing with payments for policies over the phone

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