Facilities Manager

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Pinnacle Group is seeking an experienced Facilities Manager to lead the day-to-day operations and maintenance across a portfolio of schools in Exeter. You will focus on the effective delivery of hard FM services, ensuring all sites remain safe, compliant, and fully operational. The successful candidate will take full ownership of service issues, providing prompt, practical solutions and maintaining strong relationships with school stakeholders.

Our Total Facilities Management team delivers integrated asset management and maintenance services across education, leisure, corporate, health and residential sectors.We focus on keeping facilities running smoothly, safely, and efficiently – helping our clients create spaces that work for everyone.

The ideal candidate will have strong experience in managing facilities or hard services in a multi-site environment, preferably within PFI contracts or the education sector, with proven ability to lead and manage teams effectively.
You will be joining our Total FM team based in Exeter. The Total FM team provides integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key requirements:

• Provide induction training to all new starters, make available any PPE/Uniform requirements areissued.
• Provide direct line management and leadership to the Caretaking team.Ensure that performance issues are managed in a prompt and effective manner.
• Ensure safe systems of work are followed.
• Demonstrate an observable commitment to behaviouralsafety and embracing an accident-free culture, promote near miss reporting.
• Manage HR related business for your team, produce working rota’s, manage annual leave requests,non-attendance, return to work interviews and disciplinary procedures.Monitor/audit sites to review standards and performance of sites.
• Ensure Risk Assessments and Method Statements are provided for all contractor activities on yoursites, where required ensure the correct issue of work permits.
• Financial responsibility for contracted works, monitor and report variations.
• Minimize penalty deductions by ensuring the open docket reviews are carried out regularly to ensure thenumbers of open jobs are closed on time and kept to a minimum.
• Carry out a weekly review of completed PPM documents, sign them off if complete, if incomplete,arrange for the PPM to be corrected with your team, and upload to SharePoint

Key requirements:

• Experience managing facilities or hard services in a multi-site environment.
• Ability to lead and motivate on-site teams and contractors.
• Understanding of Risk Assessments, Method Statements, PPMs
• Experience managing performance, training, and development of FM staff.
• Skilled in managing budgets, cost control, and procurement.

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

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