Provider Relations Analyst UK - Cigna Healthcare

About Cigna Healthcare

Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 14th on the Fortune 500 in 2026, Cigna is recognized as one of the most trusted and influential names in the industry. Our mission is to improve the health, well-being, and peace of mind of those we serve. You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work. We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.

About the Role

As a Provider Relations Analyst within Network Management, you’ll manage and develop strategic relationships with healthcare providers across the European network. You’ll serve as the primary contact for a portfolio of hospitals, clinics and specialist facilities, using provider insight and performance data to strengthen engagement, service and long‑term partnership value.

What You’ll Do

• Build trusted relationships with an assigned portfolio of providers and develop account plans that improve engagement, performance and mutual value.
• Lead provider business reviews covering operational performance, service measures, member experience and improvement opportunities.
• Analyse claims, utilisation, direct payment activity, turnaround times, complaints and other relevant measures to identify performance gaps and root causes.
• Coordinate corrective actions and continuous improvement initiatives, helping providers meet agreed service standards and contractual obligations.
• Manage provider escalations and operational concerns through to timely resolution, representing provider feedback within Cigna.
• Support provider onboarding and the adoption of Cigna processes, digital tools, platforms and service expectations.
• Partner with Claims, Operations, Clinical, Service, Contracting, Commercial and Network teams to deliver a consistent provider experience.

What You’ll Bring

For internal applications, at least one year of Cigna experience with a strong performance record.

For external applications, at least two years of relevant experience in account management, relationship management, healthcare operations, network management, provider management or a comparable customer‑facing role. Strong knowledge of the UK healthcare system. Fluent English. Strong analytical capability and experience interpreting operational and performance data. Availability to travel approximately 10–20% of the time for provider visits and business reviews.

Skills

Soft Skills

• Relationship and stakeholder management
• Clear communication, presentation and facilitation
• Problem‑solving, negotiation and influencing
• Organisation, prioritisation and project management
• Independent ownership and accountability
• Ability to work effectively across cultures and locations

Technical / Functional Skills

• Strategic account planning and provider performance management
• Operational and financial KPI analysis
• Root‑cause analysis and corrective action planning
• Advanced Microsoft Excel and PowerPoint skills
• Commercial awareness and identification of mutual‑value opportunities

Nice to Have

• Healthcare, insurance or international assistance experience
• Experience managing strategic accounts and long‑term business relationships
• Claims, customer service or care‑team experience
• Additional European language skills

Why Join Us

• Competitive salary
• Multicultural and hybrid working environment
• Private Medical Insurance
• Employee Wellbeing Benefits
• Educational Development Program
• Opportunity to combine analytical work with provider relationship management and develop within Cigna

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

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