Workshop Controller

Camberley Source: WhatJobs

£35,000 BASIC

WORKSHOP CONTROLLER / SERVICE ADVISOR SUPPORT

CAMBERLEY | £35,000 BASIC | MONDAY-FRIDAY 8AM-6PM | NO WEEKENDS

A strong opportunity for an experienced automotive aftersales professional looking for a workshop-focused role with a great Monday-FRIDAY working pattern and no weekend working.

THE OPPORTUNITY

Pembrook Resourcing is recruiting an experienced Workshop Controller to join an established franchised automotive operation in Camberley.

This role is ideal for someone who enjoys controlling a busy workshop, keeping Technicians productive and ensuring jobs progress efficiently, while also being comfortable supporting the Service Advisor and customer-facing function when required.

£35,000 basic salary
Monday-FRIDAY 8:00am-6:00pm
No weekend working
Established franchised automotive environment
Workshop Controller / Service Advisor support position
Strong earning and progression opportunity
Busy, team-focused aftersales department

THE ROLE

Control and coordinate the daily workshop workload
Allocate work effectively across the Technician team
Monitor job progress, productivity and completion times
Keep Technicians productive and ensure work progresses to plan
Liaise closely with Service Advisors and management
Support the Service Advisor team during busy periods
Communicate with customers and provide updates where required
Help resolve workshop and service issues quickly and professionally
Maintain strong standards of customer service and workshop efficiency
Ensure jobs are progressed and completed within agreed timescales

WHAT WE'RE LOOKING FOR

You'll need:

Previous Workshop Controller, Senior Service Advisor, Workshop Team Leader or similar aftersales experience
Strong understanding of workshop operations and Technician productivity
Excellent organisation and communication skills
Confidence dealing with Technicians, Service Advisors and customers
Ability to manage multiple jobs and priorities in a busy environment
Commercially aware and solutions-focused approach
Professional, reliable and team-focused attitude

It would be particularly useful if you also have:

Main dealer or franchised dealership experience
Previous Workshop Controller experience
Experience supporting both workshop and front-of-house Service functions
Strong knowledge of automotive aftersales processes

THE PEMBROOK DIFFERENCE

We'll give you the useful detail up front, talk openly about the opportunity and take the time to understand whether it is genuinely right for you. If it is, we'll represent you properly throughout the process and keep communication clear from first conversation to final outcome.

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