Italian Customer Service

Job Reference

VCJ1859_

Locations

Northampton, Northamptonshire

Salary

£28000 - £30000 per annum

Job Type

Permanent

Posted

21 September 2026

Description

Permanent

Full‑time hours - work from home Fridays

£28,000-£30,000 plus bonus

Do you enjoy working with technical products and international customers?

Are you experienced in providing exceptional B2B customer service?

Are you a fluent Italian speaker?

If this sounds like you, I have the perfect opportunity for you!

This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator, our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent in Italian is essential as you will be looking after their Italian B2B customers.

Duties And Responsibilities

• Diagnosing a customer's product requirements and providing a solution.
• Managing the sales process from lead to customer.
• Providing quotes and pricing to customers.
• Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations.
• Consult with customers with regards to the correct product for them.
• Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met.

Skills And Experience Required

• At least 2 years of experience within a customer experience, customer support or sales role.
• An inquisitive mind and passion for learning about technical components.
• Fluent in English as well as Italian
• Good organisational skills.
• Excellent customer care skills & telephone manner
• High level of concentration and excellent attention to detail.
• Confidence and experience to develop the role and make it your own.
• Good working knowledge of CRM or e-commerce platforms such as Hubspot, Zendesk, or similar.
• Proficient in Microsoft Office: Word, Excel.

Additional Details & Benefits

• 40 hours per week, Monday to Friday
• Office-based, work from home every Friday with early finish
• Flexible working, 'Smart Time' after probation
• 25 days of annual leave, plus bank holidays
• Contributory Paycare scheme
• Annual salary review

All responses will be managed in accordance with GDPR.

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