Customer Service Associate

Glasgow Source: WhatJobs

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Overall Summary

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join the Close Brothers Asset Finance Team where you will deliver a seamless and compliant service across the customer lifecycle focused on in-life activities (excluding collections). Working as part of the Transport & Rentals team our ideal team member will have previous experience in achieving service, quality, and performance targets by following standardised processes, whilst demonstrating a continuous improvement mindset, and proactively identifying ways to enhance customer outcomes.

Responsibilities

Empathetically speak with customers through available channels including telephone, post and email
Capture service requests received by email, portal, post or telephone
Handle service requests across all channels—email, portal, post, and telephone—ensuring compliance with policies and SLAs
Maintain accurate system updates and convey application status as needed
Provide clear, prompt support to internal teams, customers, brokers, and suppliers via phone and email, escalating complex issues where required
Collaborate with other departments to ensure seamless communication and problem-solving for brokers and customers
Work proactively to achieve individual and team performance targets.
Act as a first line of defence by remaining vigilant to risks and escalating concerns appropriately.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:

An ability to work independently as well as part of a team.
Proven experience of working proactively and taking initiative
Numerate with analytical ability
Excellent communication skills both written and verbal, ability to communicate with both customers and colleagues at all levels of seniority and liaise effectively with other internal departments
Strong interpersonal skills, quick to develop and maintain relationship both internally and externally Internal
Previously provided excellent Customer support

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

Good knowledge of Microsoft Products
Previous knowledge of the Financial Services Industry and in similar operational or customer facing roles
Previous knowledge of the Asset Finance industry.

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at or request a call back.

About Us

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.