Airport Customer Experience Specialist

Belfast International Airport Ltd. is seeking a Customer Services Agent to help run the terminal safely and efficiently, handling passenger queries and coordinating with airlines and airport stakeholders while supporting operational resilience during disruptions.

The role requires sound judgment and strong decision-making skills, balancing passenger needs with safety and security. Average 42 hours per week with a 2‑shift cycle (7am–7pm and 7pm–7am).

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