Customer Care Advisor

Furniture Village - Customer Care Advisor

£34,000 OTE £37,400 - Competitive Pension, Family Partnership & much more.

Milton Keynes - 40 Hour Contract - Working 5 days a week - Monday - Sunday on a rota’d basis.

Want to be part of a high-energy team that works hard, has fun whilst doing it and makes a difference every day ? Join Furniture Village - the UK’s largest privately-owned independent furniture retailer.

About Us

Furniture Village is a family-owned business founded in 1989 by our Chief Executive Chairman. For over 30 years’ we’ve been manufacturing, selling, delivering and assembling high-end furniture at the best price. At the heart of everything we do is a commitment to getting it right.

Built on the belief that we employ nice people to sell nice furniture to nice people. We bring a world-class service to homes across the UK, and we deliver it with care.

Your Role

• Firstly, and most importantly demonstrate to our customers that you care, and you are here to help them.
• Handle incoming calls, emails, and Live chat, providing solutions and putting the customer in the right place.
• Using the training and support provided to give high quality responses on social media and review platforms.
• Communicating clearly and confidently with your team.
• Following health & safety procedures at all times.
• Making a difference every day to the customer experience.

Our Benefits

• Competitive package: £34,000 plus up to 10% bonus.
• Work for an award-winning, family-run business
• Annual Family Partnership celebration - recognising YOU! (eligibility for the benefit will begin upon completion of 1 years’ service).
• Innovate & Grow: clear career path, full training and personal development opportunities
• Staff discount
• 24/7 medical support, health insurance and Perkbox benefits
• 28 days holiday entitlement including bank holiday, increase to a maximum of 33 days based on length of service.

Our Ideal Candidate

• You want to be here, want to do well, and want to be heard.
• A team player with a strong work ethic.
• Reliable, organised and confident in customer service.
• Comfortable using systems and following processes with confidence in problem solving.
• Proud of your work and passionate about doing things right.

A Great British Success Story!

At Furniture Village, we achieve together , and we have fun while doing it. Our people are our greatest strength. Join us and be part of something truly special!

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