A reputable London Local Authority is seeking an experienced Parking Services Officer to join its Parking Services team.
The successful candidate will be responsible for processing and responding to Penalty Charge Notice (PCN) correspondence, including challenges, representations and appeals, while ensuring decisions are made accurately and in accordance with the Traffic Management Act 2004 and associated parking legislation.
Location: London
Pay Rate: £22.00 - £22.24 per hour
Contract: Temporary / Contract
Department: Parking Services
The role will also involve managing parking bay suspensions and temporary parking waivers, supporting financial administration within Parking Services and working closely with internal teams, contractors, enforcement agents and external stakeholders.
This is an excellent opportunity for someone with strong parking enforcement, PCN processing or local authority parking services experience who is confident interpreting legislation and making evidence-based decisions.
Key Responsibilities
- Investigate and process correspondence relating to the issue of Penalty Charge Notices (PCNs) throughout the enforcement process.
- Assess and determine challenges and formal representations, accepting or rejecting cases in accordance with relevant legislation, policies and procedures.
- Ensure PCNs and associated correspondence are processed accurately and within all relevant statutory timescales.
- Liaise with London Tribunals and determine which cases should be contested at adjudication.
- Prepare comprehensive case files and supporting evidence for tribunal hearings.
- Attend adjudication hearings where required and represent the Council's position professionally.
- Ensure all stages of the PCN recovery and enforcement process are administered accurately and efficiently.
- Authorise parking bay suspensions and issue temporary parking waivers in accordance with agreed procedures.
- Liaise with relevant internal departments, contractors and stakeholders regarding parking suspensions, waivers and related matters.
- Assist with basic financial administration, including PCN, Pay & Display and Resident Visitor Permit (RVP) reconciliations and refunds.
- Contribute to the Parking Service's quality management processes and ensure work is completed to agreed standards.
- Identify opportunities for service improvement and contribute to the continuous development of Parking Services.
- Provide wider support across the Parking Service and undertake Customer Services Officer duties when required.
- Maintain accurate records and ensure decisions and actions are properly documented.
- Work collaboratively with colleagues, contractors, enforcement agents and other relevant stakeholders to resolve issues and support effective service delivery.
- Ensure compliance with relevant legislation, regulations, Council policies and procedures.
- Promote equality, diversity and inclusion across all areas of work.
- Support the Council's wider commitments to addressing the climate and ecological emergency.
- Undertake any other duties appropriate to the grade and responsibilities of the position.
You will have:
- Thorough knowledge of the Traffic Management Act 2004 and associated traffic and parking legislation.
- An understanding of the PCN enforcement process, including challenges, representations, appeals and adjudication.
- Experience assessing evidence and making balanced, defensible decisions based on legislation, policy and procedure.
- Ideally, experience dealing with London Tribunals and preparing cases for adjudication.
- Good knowledge of parking enforcement processes and statutory timescales.
- Strong written communication skills, with the ability to produce clear and accurate correspondence.
- Excellent attention to detail and the ability to manage a high volume of cases while maintaining accuracy.
- Strong analytical, problem-solving and critical-thinking skills.
- Good IT skills, including experience using Windows, Microsoft Excel, PowerPoint and databases.
- Strong organisational skills and the ability to prioritise competing workloads and deadlines.
- A customer-focused approach with the ability to communicate professionally with residents, customers and stakeholders.
- The ability to interpret legislation, policies and procedures and apply them consistently.
- The confidence to liaise with internal and external stakeholders and explain decisions clearly.
- A commitment to high standards of service delivery and continuous improvement.
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