Customer Care Advisor

Stagsden Source: WhatJobs

£26,500 – £28,000 per year

Salary: £26,500 – £28,000 per year, depending on experience

Out 'n' About is a UK-designed pushchair brand for families who love getting outdoors. Our all-terrain

buggies, led by our flagship Nipper, are built for parks, trails, beaches and everyday life, and are trusted

by a loyal community of parents.

We're a growing business based in Bedford, and we're adding two people to our customer care team.

You'll be the first voice many of our customers hear. You'll help parents with everything from choosing

the right buggy to after-sales support, and make sure every customer feels looked after.

Answer customer enquiries by email, live chat, phone and social media, using Gorgias, our customer
Make outbound calls to customers, such as order follow-ups, feedback calls and reaching out to
people who have shown interest in our products
Help parents choose the right pushchair and accessories for their family and lifestyle
Handle orders, deliveries, returns, exchanges and refunds quickly and accurately
Support customers with product questions, set-up, care and maintenance
Manage warranty claims and faults, including arranging spare parts and repairs
Log recurring product issues and feedback, and share them with the product and operations teams
Support retail partners with order and product queries when needed
Meet our service standards for response times and customer satisfaction
Keep help centre articles, FAQs and saved replies up to date

Experience in a customer care or customer service role
Excellent written and spoken English, with a warm, friendly and professional tone
Confident on the phone, and comfortable making outbound calls as well as taking inbound ones
A patient, problem-solving approach, even with frustrated customers
Well organised and able to manage a busy inbox with care and accuracy

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