Customer Care Sales Advisor (Inbound)

Poole Source: WhatJobs

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U-Drive is a family-owned vehicle rental business with a 43-year legacy in the automotive sector. Operating a fleet of more than 4,000 vehicles, the company supports customers across daily rental, contract hire, and leasing services, with a strong focus on reliable service and practical mobility solutions.

As a Customer Care Sales Advisor (Inbound), you will play an important part in helping customers find the right vehicle solution while supporting commercial growth through a high-quality reservation experience. This role sits at the point where customer service and sales come together, requiring a professional approach to customer conversations, careful attention to detail, and close collaboration with internal teams to ensure enquiries are handled smoothly from first contact through to booking.

Responsibilities

Respond to inbound customer enquiries professionally and efficiently across phone and reservation channels.
Produce accurate quotes, check availability, and convert enquiries into confirmed reservations.
Use internal systems to create, process, and manage vehicle bookings and payments.
Advise customers on suitable vehicles and promote relevant add-on products to increase revenue.
Route queries to the correct department quickly while identifying sales leads and additional business opportunities.

Requirements

At least 1 year of experience handling inbound enquiries and converting leads into bookings.
Proficiency with Microsoft Office.
Eligibility to work in the UK.
Experience communicating with customers by phone in a confident and professional manner is a plus.
Experience working with reservation teams would be advantageous.

About Us

U-Drive, a well-established family-owned vehicle rental company with a 43-year legacy, operates over 4,000 vehicles across a daily rental, contract hire and leasing fleet in the UK. Our commitment to excellent service extends to both business customers, and private hirers.

30 days annual leave (inclusive of bank holidays), increasing with length of service
Employee discount on U-Drive rental, including discounts for friends and family
Company-sponsored training and development opportunities
Access to the Employee Discount Program, offering savings on over 3,000 retailers
Employee Assistance Program in partnership with Health Assured

Registered Office: U-Drive Limited, 48-56 Old Wareham Road, Parkstone, Poole, Dorset, BH12 4QR. Registered in England No

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