Team Member Bar / Reception

About Beds & Bars
Beds & Bars is a leader in tourist accommodation and entertainment across Europe, operating backpacker hostels, bars, and traditional British pubs in 12 cities and 8 countries. We aim to deliver experiences that are safe, secure, fun, and great value for money. At Beds & Bars, people are our greatest asset. Our motto, \"Live Your Life,\" reflects our commitment to caring for our employees, customers, and guests. If you’re a positive, open-minded, and personable individual, you may be a perfect fit for our team.

Role Summary
As a Bar Team Member, you’ll be at the heart of creating unforgettable experiences for our guests. Your main responsibilities will include preparing and serving a range of drinks, ensuring the bar area is well-maintained, and delivering exceptional customer service. You’ll also collaborate with the kitchen team to provide seamless food service, from breakfast buffets to group meals.
This role is dynamic and fast-paced, requiring strong multitasking skills, a calm approach under pressure, and a team-oriented mindset. You’ll work in a lively, energetic environment with plenty of interaction with diverse customers. Flexibility is essential, as shifts may include late nights, weekends, and holidays.

Key Responsibilities

• Drink Preparation & Service: Mix and serve alcoholic and non-alcoholic beverages according to recipes and guest preferences.
• Customer Service: Greet guests warmly, take orders, and ensure a memorable experience by addressing any questions or concerns.
• Cleanliness & Organization: Keep the bar area clean and orderly, including washing glasses and sanitizing surfaces.
• Inventory Management: Monitor and restock bar supplies, including beverages, garnishes, and glassware.
• Cash Handling: Process payments accurately, including cash, card, and mobile transactions, and balance the register after shifts.
• Compliance: Adhere to health and safety regulations, including ID checks for legal drinking age and responsible alcohol service.
• Collaboration: Work closely with the kitchen and service teams to ensure smooth operations and guest satisfaction.
• Event Support: Assist with setup and service for special events and private functions.
• Food Service: Ensure accurate and timely delivery of à la carte orders and maintain high standards for buffet preparation and service.

What We’re Looking For

• Skills:
• Multitasking: Ability to manage multiple responsibilities during busy periods.
• Time Management: Serve customers efficiently without compromising quality.
• Problem-Solving: Handle guest concerns professionally and swiftly.
• Teamwork: Collaborate effectively with colleagues to maintain smooth operations.
• Communication: Fluent in English; additional languages are a plus.
• Attention to Detail: Ensure precision in orders, drink preparation, and payment processing.
• Adaptability: Display a positive, professional attitude and openness to change.

Physical Requirements

• Ability to stand and walk for extended periods.
• Lift and carry heavy items like beer crates.
• Maintain a professional and well-groomed appearance throughout shifts.
• Work in varying environmental conditions, including heat and confined spaces.

Legal Requirements

• Eligibility to work legally in the country of employment.
• Up-to-date documentation required by local or national governing bodies.
• A personal bank account in your name.

Training & Development
By joining Beds & Bars, you’ll be part of our award-winning Footsteps Program, a career development pathway designed to help you achieve your professional goals.

• Structured Training: Progress through five steps, starting at entry-level, with clear pathways to roles such as General Manager.
• Learning Opportunities: On-the-job training, e-learning, workbooks, and workshops tailored to support your growth.
• Online Workshops: Participate in programs such as Complaint Management, designed to enhance your professional skills.
• Compliance & Additional Training Support: Access additional training through platforms like Mapal powered by Flow, covering topics like mental wellness, sustainability, and hospitality skills.
  With Beds & Bars, your development opportunities are endless, allowing you to live your life while building a fulfilling career.

Why Join Us?

• Work in a vibrant, dynamic environment with a supportive team.
• Gain access to industry-leading training and development programs.
• Be part of a company that values fun, inclusivity, and personal growth.

Other Perks & Benefits

• 50% off food and drink in all of our bars.
• 50% off St Christopher's Inns accommodation in Europe and partner properties worldwide.
• Industry-recognized training with certificates upon completion.
• Regular incentives and trips away.
• Employee of the Month, Quarter, and Year awards with cash rewards.
• Free mental health support, counseling, and care.
• Access to our award-winning company development scheme.

Ready to Live Your Life?
If you’re passionate about creating memorable guest experiences and want to grow your career in a dynamic and supportive environment, we’d love to hear from you.

We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to age, disability, gender, nationality, race, religion, sexual orientation, or any other status protected by applicable UK/EU laws and regulations.

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