Brimstone Guest Experience Host

Job Title: Brimstone Guest Experience Host

Salary: £29,444.15 per annum

Contract Type: Permanent, Full-Time

Hours: 39 hours per week

This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD.

Role Summary

Brimstone Hosts are passionate, energetic professionals dedicated to delivering exceptional, personalized guest experiences. As a Host, you will play a key role in the day-to-day operation of the hotel, acting as the first point of contact for guests, resolving enquiries and issues, and taking ownership of designated responsibilities.

A passion for hospitality, attention to detail, and a commitment to going above and beyond are essential to delivering the luxury service standards that define the Brimstone experience.

Key Responsibilities

• Deliver outstanding, personalized guest service throughout every stage of the guest journey.
• Act as the primary point of contact for guest enquiries, requests, and issue resolution.
• Take ownership of assigned operational responsibilities and contribute to the smooth running of the hotel.
• Facilitate guest check-ins and provide tailored recommendations for local attractions, activities, and dining options.
• Create bespoke itineraries and assist with special requests to enhance each guest's stay.
• Maintain exceptional cleanliness and presentation standards with the support of our Housekeeping department.
• Assist with breakfast service with the support of our Kitchen team and ensure a welcoming dining experience.
• Restock and maintain the complimentary bar area to the highest standards.
• Consistently go the extra mile to exceed guest expectations and deliver a luxury hospitality experience.

Our Ideal Candidate

• Warm, friendly, and genuinely passionate about creating memorable guest experiences.
• Naturally welcoming, with the ability to build rapport and make guests feel at home.
• Highly attentive to detail, ensuring exceptional standards are maintained throughout the guest journey.
• A proactive problem solver who can think on their feet and find effective solutions independently.
• Calm, professional, and resilient when working under pressure in a fast-paced environment.
• E xcellent at prioritising tasks and managing multiple responsibilities while maintaining high service standards.
• Confident in making decisions that enhance the guest experience and support smooth hotel operations.
• Strong communication and interpersonal skills, with the ability to engage positively with guests and colleagues alike.
• Flexible and adaptable, embracing the varied nature of a luxury hospitality role.
• Takes pride in going above and beyond to exceed guest expectations and deliver personalized service.
• A team player who is willing to support all areas of the hotel as needed.
• Passionate about hospitality and committed to delivering the luxury service standards that define the Brimstone experience.

What We Offer

• Be our guest with a yearly complimentary stay in our Langdale hotel, B&B rate for one night.
• Get fit for free with complimentary access to our Fitness and Leisure Facilities.
• Get fed for free with meals available in our staff canteen.
• Get recognised with a chance to win cash prizes through Guest Nominations and for colleagues voting you a Langdale Superstar.
• Get a bonus of up to £300.00 with out Refer a Friend scheme.
• Get support with access to our confidential and impartial Employee Assistance Program (EAP) supported by our team of trained Mental Health First Aiders.
• Get it for less with staff discounts in Wainwrights Inn, Brimstone Spa, Brimstone Hotel and Stove Restaurant alongside external discounts such as Kendal Physio, Windermere cruises and B&Q trade.
• Get security after 6 months of service, you will gain enhanced Sick Pay and Life cover up to twice your salary.

Equal Opportunity Employer

Langdale is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We're committed to fostering an inclusive workplace where unique backgrounds, perspectives, and talents flourish. Our dedication to diversity fuels innovation, ensuring we remain at the forefront of our industry. Join us and be a part of a team that celebrates differences, creating a brighter, more diverse future together.

Working conditions

This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD.

All candidates must have the legal right to live and work in the UK at the start of employment.

Internally, this role is known as "Brimstone Host".

Company overview

Set in the heart of the English Lake District and surrounded by breath-taking scenery the Langdale Estate offers a choice of luxury hotel, self-catering and timeshare accommodation, spa experiences and therapies, restaurant, and bar.

At Langdale we pride ourselves on giving our guests an exceptional service and so we want people who want to make a difference, who care about creating a guest experience that is unique and memorable.

Purpose, vision & values

• Timeshare owners and Guests should be at the centre of everything that we do.
• Our people are important, and we should aim to do our very best by them at all times.
• It is incumbent upon us all to ensure that the business is sustainable so that it can deliver the owners needs and ensure that our people prosper.
• The natural environment and our communities are central to our thinking at all times.

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